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i've searched here and most people say to update lightroom
i'm running lightroom classic 12.3 and camera raw 15.3 on a mac. I just got the R6II and lightroom won't read the files.
they are on the disk, but won't open.
I also can't seem to find where I can speak to a human about this?
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[Moderator moved from Using the Community Forums to LR Classic.]
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Do you have the latest version of Adobe Camera Raw?
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I think i figured it out. there are heic? copies also and they are the ones that wouldn't load. I didn't even know they were being taken as I thought I set it to raw only. if I unchecked those, the pictures load.
thank you.
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Glad you got it sorted. 🙂
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Our posts crossed paths.
Support for the Canon R6 Mark II was added to LR Classic 12.0:
https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html
Next troubleshooting steps:
1. Do the LR menu command Help > System Info and verify you are indeed running 12.3.
2. When you say "won't open", give more details about what you see. A full-resolution screenshot (not a phone pic) of the Import window would be best.