cant cancel free trial

New Here ,
Sep 11, 2021 Sep 11, 2021

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I made a free trial a little while back in july to see if I wanted the app. I decided I didnt need it but it wont let me cancel my free trial unless I pay a 100 dollar fee. When I signed up it said there would be no payments involved without asking me first.

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Adobe Community Professional ,
Sep 11, 2021 Sep 11, 2021

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Most likely you are trying to cancel the subscription after the 7 day trial period.

The clock started ticking from the moment you signed up to an account to use the trial download.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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New Here ,
Sep 11, 2021 Sep 11, 2021

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with all due respect, how does that help me with my issue

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Adobe Community Professional ,
Sep 11, 2021 Sep 11, 2021

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I believe you have to contact Adobe direct via the support chat with Adobe staff, at Adobe.com.

See the screenshot attached, so you go help and support, click on the Contact Us button.

See the Related Conversations below this thread for more information.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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Adobe Employee ,
Sep 12, 2021 Sep 12, 2021

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Trials are not cancelable. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Community Professional ,
Sep 12, 2021 Sep 12, 2021

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Thanks for the clarification Rikk.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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