cant cancel free trial

[Liam5FE4]

I made a free trial a little while back in july to see if I wanted the app. I decided I didnt need it but it wont let me cancel my free trial unless I pay a 100 dollar fee. When I signed up it said there would be no payments involved without asking me first.

[DdeGannes]

Most likely you are trying to cancel the subscription after the 7 day trial period.

The clock started ticking from the moment you signed up to an account to use the trial download.

[Liam5FE4]

with all due respect, how does that help me with my issue

[DdeGannes]

I believe you have to contact Adobe direct via the support chat with Adobe staff, at Adobe.com.

See the screenshot attached, so you go help and support, click on the Contact Us button.

See the Related Conversations below this thread for more information.

[Rikk Flohr: Photography]

Trials are not cancelable. 

[DdeGannes]

Thanks for the clarification Rikk.