Catalogs/Photos all disappeared after new update...

[mbImagery]

Hi folks.

I've reverted back a couple of versions to see if this helps, but I keep getting the same message, can't open 'unexpected error'.  I can't do any of my work... This is a nightmare!

Can anyone help?  Is there a fix?

I haven't 'backed up' in forever, so suggestions relating to this will not be of any use.

Many thanks.

Mark.

[AxelMatt]

I would suggest a complete and clean reinstallation. 

Please follow the steps below: 

• backup all personal data, like templates, presets etc. 
• uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html  
• then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html  
• clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html  
• restart your computer (don't skip this) 
• reinstall the cc desktop app,https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html 
• use the desktop app to install your cc programs/trials 
• restore your personal data. 

  

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)