Catalogs/Photos all disappeared after new update...

New Here ,
Jul 26, 2021 Jul 26, 2021

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Hi folks.

 

I've reverted back a couple of versions to see if this helps, but I keep getting the same message, can't open 'unexpected error'.  I can't do any of my work... This is a nightmare!

 

Can anyone help?  Is there a fix?

I haven't 'backed up' in forever, so suggestions relating to this will not be of any use.

 

Many thanks.


Mark.

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Community Expert ,
Jul 26, 2021 Jul 26, 2021

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I would suggest a complete and clean reinstallation. 

Please follow the steps below: 

 

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html) 

 

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