Change running LR subscription to an new plan with an activation code

[Leonard XY]

Hey everyone, I'm facing an unexpected problem with my new subscription-plan. I hope you can help me.

I bought a yearly subscription called „Adobe Creative Cloud Photography Plan“ (incl. LR, LR Classic, LR Mobile and PS) which came with an activation code. I didn’t buy the new subscription-plan via the Adobe website. When changing my existing LR-subscription within in the interface of the Adobe website, I don’t have the option to insert my activation code. The only options are to either cancel the running LR-subscription (and pay a fee) or buy an new subscription-plan paying the full price.

How / Where can I use my activation code and make sure that my existing LR subscription is changed to the new yearly subscription plan without paying the running LR-subscription AND the new Photography-Plan?

[Rikk Flohr: Photography · Accepted solution]

Log in with your Subscribed Adobe ID and then go to: https://redeem.adobe.com/ 

[kentdesign]

Thanks, Rikk - I have two user group members who had the same problem!!!