Change running LR subscription to an new plan with an activation code

New Here ,
Dec 05, 2021 Dec 05, 2021

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Hey everyone, I'm facing an unexpected problem with my new subscription-plan. I hope you can help me.

 

I bought a yearly subscription called „Adobe Creative Cloud Photography Plan“ (incl. LR, LR Classic, LR Mobile and PS) which came with an activation code. I didn’t buy the new subscription-plan via the Adobe website. When changing my existing LR-subscription within in the interface of the Adobe website, I don’t have the option to insert my activation code. The only options are to either cancel the running LR-subscription (and pay a fee) or buy an new subscription-plan paying the full price.
 
How / Where can I use my activation code and make sure that my existing LR subscription is changed to the new yearly subscription plan without paying the running LR-subscription AND the new Photography-Plan?
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correct answers 1 Correct answer

Adobe Employee , Dec 05, 2021 Dec 05, 2021

Log in with your Subscribed Adobe ID and then go to: https://redeem.adobe.com/ 

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Adobe Employee ,
Dec 05, 2021 Dec 05, 2021

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Log in with your Subscribed Adobe ID and then go to: https://redeem.adobe.com/ 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Community Professional ,
Dec 05, 2021 Dec 05, 2021

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Thanks, Rikk - I have two user group members who had the same problem!!!

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