Click to import window won't stop popping up

New Here ,
Apr 13, 2022 Apr 13, 2022

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I am running classic v11.2 on Windows and every time I open Lightroom the import window pops up. When I hit done or cancel, it just keeps popping up. It prevents me from doing anything in the tool.

 

I recently upgraded to 11.3 but had to revert back to 11.2 because LR was crashing immediately on opening. After reverting back to 11.2, now I have this issue. 

 

Would really appreciate help with this, please!

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Adobe Community Professional ,
Apr 13, 2022 Apr 13, 2022

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In a first step please try resetting the preferences of Lightroom Classic:   https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

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New Here ,
Apr 15, 2022 Apr 15, 2022

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Thanks for the suggestion. Resetting the preferences seemed to work!

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Adobe Community Professional ,
Apr 14, 2022 Apr 14, 2022

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And there is a Preference option  (on the General Tab) you can change-

Uncheck [Show import dialog when a memory card is detected]. Some usb external devices can also be 'detected' as a memory card.

 

Rob_Cullen_0-1649981049943.png

 

v11.3 crashing for some users- an acknowledged 'bug'-

https://community.adobe.com/t5/lightroom-classic-bugs/p-crash-11-3-launch-open-catalog-faulting-modu...

 

 

Regards. My System: Lr-Classic 11.3, Photoshop 23.3, ACR 14.3, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.1, Windows-10.

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