Clicked import and everything stopped

[Manofhg]

I've used LR Classic for about 2 years without many problems, but one that has happened a few times recently is I'll try to import and the program will slow and never get there.  Once I click "import", the screen freezes and finally goes to the import screen, but that is as far as it gets.  It never even shows the source I am going to get my photos from.  I've tried optimizing the catalog first, tried other catalogs and tried starting a new catalog, but nothing changes.

I'm using 12.3 release

Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz 2.90 GHz

16 GB ram

64-bit operating system, x64-based processor

[Keith Reeder]

GPU details?

And does it still happen with 12.4?

[Manofhg]

Hmmmm, don't know how to find out the GPU.  You tell me, I'll find it.  Guess I need to update the release and see.  I did finally get LR to work.  I started a whole new catalog which I had tried unsuccessfully before, but at least it worked this time.  Don't understand what changed.

[Keith Reeder]

"You tell me, I'll find it"

[Manofhg]

Lightroom Classic version: 12.3 [ 202304101834-a085245c ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Home Premium Edition

Version: 10.0.22621

Application architecture: x64

System architecture: x64

Logical processor count: 6

Processor speed: 2.9GHz

SqLite Version: 3.36.0

CPU Utilisation: 3.0%

Built-in memory: 16289.6 MB

Dedicated GPU memory used by Lightroom: 3898.5MB / 5991.0MB (65%)

Real memory available to Lightroom: 16289.6 MB

Real memory used by Lightroom: 642.3 MB (3.9%)

Virtual memory used by Lightroom: 14992.9 MB

GDI objects count: 1154

USER objects count: 3489

Process handles count: 12135

Memory cache size: 0.0MB

Internal Camera Raw version: 15.3 [ 1451 ]

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1439MB / 8144MB (17%)

Camera Raw real memory: 1696MB / 16289MB (10%)

System DPI setting: 168 DPI (high DPI mode)

Desktop composition enabled: Yes

Standard Preview Size: 3840 pixels

Displays: 1) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info: 

DirectX: NVIDIA GeForce GTX 1660 Ti (30.0.15.1252)

Init State: GPU for Image Processing supported by default

User Preference: Auto

[Keith Reeder]

OK, are your GPU drivers completely up to date?

Note that although your GPU meets Lr's minimum requirements, it's becoming clear that in reality a GPU with a minimum of 8gb of RAM is the recommended way to go (you've got 6gb):

https://helpx.adobe.com/uk/lightroom-classic/system-requirements.html

But update your drivers first.