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Hallo Community,
Nach dem vollständigen Löschen meines 20 GB Cloud-Speichers (Photoshop Lightroom Foto Abo) erhalte ich die Anzeige 0 Fotos, 0 Alben und 0 Gelöschte Dateien. <- perfekt!
Aber: Trotzdem werden weiterhin 2.3 GB von 20 GB als belegt angezeigt. (immerhin 11.5% !!)
Ich habe mehrfach in der Web-Anwendung (lightroom.adobe.com) über "Konto Informationen" / "Lightroom-Bibliothek löschen" die komplette Bibliothek gelöscht. Dies beweirkt leider keine Änderung.
Was kann ich nun noch tun?
System:
Lightroom-Version: 5.3 arm64 [ 20220328-1357-45ff827 ] (Mar 28 2022)
Betriebssystemversion: macOS 12.3.1 (21E258)
Vielen Dank für eure Vorschläge!
{Title edited by Moderator}
Hi there,
Thanks for reaching out. We're sorry about the trouble experienced with Lightroom. We're here to help. Did you try deleting the files from here https://assets.adobe.com/cloud-documents? If not, try these steps:
-Open the folder on the browser
-Go to the link mentioned above
- Go to folder "Deleted."
- Selected everything and delete it permanently
- The storage space will be updated
Re-login to the account once done. Let us know if this helps.
Regards,
Ranjisha
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Hi there,
Thanks for reaching out. We're sorry about the trouble experienced with Lightroom. We're here to help. Did you try deleting the files from here https://assets.adobe.com/cloud-documents? If not, try these steps:
-Open the folder on the browser
-Go to the link mentioned above
- Go to folder "Deleted."
- Selected everything and delete it permanently
- The storage space will be updated
Re-login to the account once done. Let us know if this helps.
Regards,
Ranjisha
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Hi Ranjisha,
thank you so much for your detailed advise, I followed the steps an could recover full storage space. Everything works fine now.
Good support 🙂
Regards,
Stefan
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Glad to know it helped. Feel free to reach out whenever needed. Thanks!