Color labels not working

[AgustínPacheco]

Al pulsar las teclas 6-9 en el teclado, no se alternan los colores de etiquetas en las diapositivas (ni de forma grupal, ni individualmente; en cualquier módulo (Biblioteca, Revelar...). Ver imágenes adjuntas.

Lightroom Classic version: 14.3.1
mac: Sequoia 15.5 - Chip Apple M3 - RAM 24GB
cámara: Nikon D780

Como puede verse en las imágenes:
Paso 1.1. Selecciono una imagen sin etiqueta de color
Paso 1.2. Pulso 6, 7, 8 o 9 para establecer el etiquetado de color de la imagen en rojo, amarillo, verde o azul respectivamente
Paso 1.3. Lightroom establece la etiqueta correspondiente a la imagen y se puede filtrar por dicha etiqueta
Paso 1.4. Lightroom no muestra el color de la etiqueta en los márgenes de la imagen

Igualmente, tampoco elimina el color de la etiqueta:
Paso 2.1. Selecciono una imagen que tiene etiqueta de color amarillo
Paso 2.2. Pulso 7 para eliminar la etiqueta amarilla de la imagen
Paso 2.3. Lightroom elimina la etiqueta amarilla de la imagen, ya no se puede filtrar como etiqueta amarilla
Paso 2.4. El color amarillo permanece en los márgenes de la imagen.

¿Por qué, si no funciona, hay una imagen con etiqueta amarilla?
 - Funciona en ocasiones, muy pocas veces, inmediatamente después de reiniciar la aplicación.
 - A veces, pulsando varias veces la tecla para etiquetar la imagen, funciona (esto es de locos)

Sucede lo mismo con la clasificación mediante estrellas

[Aleke]

Hi @AgustínPacheco — welcome to the community! 😊

Thanks so much for reaching out and for sharing the steps you took to reproduce the issue. I’ve tried to replicate it on my end but haven’t been able to see the same behavior so far.

Would you mind trying to reset your preferences to see if that helps? Here’s a quick guide on how to do that.

Let me know how it goes!

Best,
Alek

[AgustínPacheco]

Thank you, @Aleke 

[AgustínPacheco]

Lightroom ha vuelto a las andadas... vuelven a pasar los mismos errores detallados anteriormente.
Aquí comparto la información de sistema de LR:

Versión de Lightroom Classic: 14.3.1 [ 202505061331-b063faef ]
Licencia: Creative Cloud
Configuración de idioma: es-ES
Sistema operativo: Mac OS 15
Versión: 15.5.0 [24F74]
Arquitectura de la aplicación: arm64
Cantidad de procesadores lógicos: 8
Velocidad del procesador: NA
Versión de SqLite: 3.36.0
Memoria incorporada: 24.576,0 MB
Memoria de GPU dedicada que utiliza Lightroom: 2174,6MB / 16.384,0MB (13%)
Memoria real disponible para Lightroom: 24.576,0 MB
Memoria real usada por Lightroom: 5253,2 MB (21,3%)
Memoria virtual usada por Lightroom: 414.088,0 MB
Tamaño de memoria de caché: 957,2MB
Versión interna de Camera Raw: 17.3.1 [ 2227 ]
Número máximo de subprocesos que usa Camera Raw: 5
Optimización de SIMD de Raw de cámara: SSE2
Memoria virtual de Camera Raw: 1193MB / 12287MB (9%)
Memoria real de Camera Raw: 1289MB / 24576MB (5%)

Cache1:
Final1- RAM:189,0MB, VRAM:0,0MB, _PAC2830.dng
Final2- RAM:189,0MB, VRAM:0,0MB, _PAC2843.dng
Final3- RAM:189,0MB, VRAM:0,0MB, _PAC2842.dng
Final4- RAM:189,0MB, VRAM:0,0MB, _PAC2841.dng
NT- RAM:756,0MB, VRAM:0,0MB, Combined:756,0MB

Cache2:
m:957,2MB, n:755,0MB

U-main: 136,0MB

Tamaño de previsualización estándar: 4480 píxeles
Pantallas: 1) 4480x2520

Información de procesador gráfico:
Metal: Apple M3
Estado inicial: GPU para la exportación compatible de forma predeterminada
Preferencia del usuario: Automático
Activar HDR en la Biblioteca: DESACTIVADO

Carpeta de la aplicación: /Applications/Adobe Lightroom Classic
Ruta de la biblioteca: /Users/xxxxxxxxx/Pictures/Lightroom/Lightroom Catalog.lrcat
Carpeta de ajustes: /Users/xxxxxxxxx/Library/Application Support/Adobe/Lightroom

Plugins instalados:
1) Adobe Stock
2) Flickr
3) Plugin importador de Aperture/iPhoto

Indicadores config.lua:

[Aleke]

Hey @AgustínPacheco! Thanks for sharing your System Info—everything looks good to me at first glance.

Could you try this for me? Head up to the top menu, go to Library, and uncheck the Enable Filters option. Then, under the Filter by Color label, try selecting Reset Filter.

Let me know if that does the trick!

Thanks again,
Alek

[AgustínPacheco]

Hi Aleke,

Thanks for your suggestions. Unfortunaly, none of those steps worked - disabling "Enable Filters" and selecting "Reset Filters" under the color filter didn't change anything. The issue remains exactly the same.

Please let me know if there's anything else I could try.

Best regards,
A. Pacheco

[johnrellis]

A couple more thoughts:

1. Your screenshot shows LR running in Spanish. Are you using a French AZERTY keyboard by any chance? (That has known bugs.) Or are you on a regular Spanish QWERTY keyboard?

2. Try deleting the Helper.lrdata folder:

a) Do Catalog Settings > General > Show to open Finder / File Explorer on the current catalog folder.
b) Exit LR.
c) In that folder, delete the folder "<catalog> Helper.lrdata".
d) Restart LR, and it will rebuild the folder.

The Helper.lrdata folder caches information about metadata, keywords, folders, collections, and other things to speed the performance of LR and it can sometimes get corrupted. In recent versions, LR has used it more heavily to improve the speed of displaying metadata, and there have been a fair number of bugs with it.

[AgustínPacheco]

Hi, thanks for the follow-up!

To answer your question: I'm Spanish, using LR Classic in Spanish, and my keyboard is a regular QWERTY - not AZERTY.

I followed the steps you suggested and deleted the Helper.lrdata folder. After restarting LR, everything seems to be working fine - for now. That said, I've experienced this issue before: things work well after a restart, but eventually the same problem comes back.

Let's give it a vote of confidence and see how it holds up over time. I'll keep you posted if it happens (or not) again.

Thanks again for your help!
A. Pacheco

[AgustínPacheco]

Here we go again!
I don't see the color label when setting it up, nor the star when rating it...
I haven't restarted LR since last time; I don't have time to relax during this campaign. My Mac goes into sleep mode until I get back to work.
I'm posting this today, but it already started crashing yesterday.

I haven't changed any settings; I'm just editing images and exporting them.

[Noel Orridge]

Hi @AgustínPacheco, Thank you for reaching out! Sorry to hear about your problem.

In addition to the suggestions in this thread, you can also try the ones below to see if they fix anything.

1) From Preferences in the edit menu, navigate to the Interface tab. Under the Filmstrip section, ensure "Show Badges" and "Show Grid Photos" are checked. While these aren't directly for color labels, sometimes related display options can impact each other.

2) Try turning off your GPU in Lightroom Classic. For steps and more information, refer to this help article: Troubleshoot graphics processor (GPU) related issues in Lightroom Classic. If the problem is resolved, it is a GPU-related issue. To troubleshoot the GPU-related difficulties, you may refer to the same article.

3) Create a New Catalog (for testing): This helps determine whether the issue is with your specific catalog or Lightroom Classic. Go to File > New Catalog... Then import a few images into this new catalog and test the color labels. If it works in a new catalog, your existing catalog might be corrupted.

Let us know how it goes!

Cheers!

[johnrellis]

Another report of similar symptoms:

https://community.adobe.com/t5/lightroom-classic-bugs/%E3%82%AB%E3%83%A9%E3%83%BC%E3%83%A9%E3%83%99%...

[AgustínPacheco]

Hi,
Thanks again to everyone who has taken the time to respond and help out - I really appreciate the effor and detail in your replies.

Just to update you: I restarted LR right after posting my last message, and since then the original issue hasn't come back. So far, so good - fingers crossed it stays that way!

That said, I've noticed a couple of other issues that I'll probably open a separate post for:

• When I zoom into the center of an image, LR zooms it but shift the view toward the left edge instead of staying centered.
• When I create a panorama, edit it, change the label... the final image dissapears from the Library (???)

All these problems I have been suffering now I have never seen before.

I'll keep monitoring the original problem, and I'll definitely post an update here if it reappears.

Thanks again for the suport,
A. Pacheco

[AxelMatt]

Here reported a user a similar issue: https://community.adobe.com/t5/lightroom-classic-bugs/ratings-missing-in-loupe/idc-p/15366761