computer resetting

[SZCZEPKO]

Hello everyone. I’m coming to you with a problem in Lightroom Classic version 14.3.1. The issue is that LRc doesn’t detect the graphics processor, and when using masks, brushes, or generative denoise, the computer starts to restart. Unfortunately, this prevents me from working. In LRc’s performance settings, I don’t have the option to choose whether to use the integrated graphics card or the external graphics card. The steps I’ve taken include downloading the drivers for my graphics card and performing a clean driver installation. This didn’t help. I also performed a factory reset. That didn’t help either. My computer components are: - MSI Z370 Gaming Plus motherboard - 32GB RAM - i5-8600k overclocked to 4.6 GHz - GTX 1080 - Windows 10

[dj_paige]

What make and model is your GPU?

[SZCZEPKO]

MSI 1080. on the other hand, lr does not detect it. as if it is running on integrated GPU with CPU

[dj_paige]

MSI 1080. on the other hand, lr does not detect it. as if it is running on integrated GPU with CPU

By @SZCZEPKO

This is a 9 year old GPU, and probably is not ever going to work well with recent versions of LrC. I can understand why LrC doesn't detect it.

[Noel Orridge]

Hi @SZCZEPKO, Thank you for reaching out! Sorry to hear about your issue. 

To get a clearer idea about the problem, please share more information, like when you started noticing this issue and whether you recall any changes made to the system, such as an update, software installation, or any hardware changes. When the computer restarts, do you see any blue screen of death (BSOD) errors, or does it abruptly shut down? If it's a BSOD, please note down the error code. Also, as asked by dj_paige, your system information would be beneficial (from Help> System Info> Copy and paste it into a text file and attach it with your response).

While we wait, you can try out these fixes. See if they work.

Try resetting Lightroom's preferences: A corrupted preferences file can sometimes cause various issues.

You can refer to this Helpx article for steps and more information: Reset Lightroom Classic's Preferences.

You may also check for a solution here: Solved: Denoise stopped working - Adobe Community - 14092087;

And, for more in-depth information and troubleshooting steps, please refer to: Troubleshoot GPU issues | Lightroom Classic

Let us know how it goes! 

Cheers!

[SZCZEPKO]

The issue started a year ago when the computer began restarting in literally all applications that required processor usage. At that time, I took the computer to a service center because I thought it was a power supply issue, as indicated by benchmarks. When I ran a stress test program, the computer restarted specifically when the power supply was stressed. However, the service center identified a lack of liquid in the water cooling system. They replaced the cooling system, and I also upgraded the RAM from 16GB to 32GB. Additionally, they reduced the processor overclock from 5GHz to 4.6GHz and reinstalled the system. Since then, there were no issues. I could play demanding games on ultra settings, and everything worked fine, as did Adobe programs. Everything was fine until last week when I started denoising photos, and the computer began restarting. Today, it’s even worse. When I start working on masks, the computer restarts. It’s not a BSOD; the computer resets without any information, shuts down, and restarts after a moment. I’ll add that the issue only occurs in Adobe programs. There’s no problem when playing games. The steps I’ve taken include resetting the predefined settings in Lightroom Classic, but that didn’t help. I also downloaded and performed a clean installation of the graphics card driver from the manufacturer’s website, which also didn’t help. At your request, I’m also attaching system information. The only changes I’ve made since the service are Windows support updates and drivers, which are set to update automatically: - *Device name*: DESKTOP-0C4DN4G - *Processor*: Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz 3.60 GHz - *Installed RAM*: 32.0 GB - *Storage*: 112 GB SSD KINGSTON SV300S37A120G, 932 GB SSD Samsung SSD 970 EVO Plus 1TB, 932 GB HDD ST1000DM003-1SB102, 3.64 TB HDD WDC WD40EZRZ-00GXCB0 - *Graphics card*: NVIDIA GeForce GTX 1080 (8 GB) - *Device ID*: 430A9CD8-2EEA-44CD-B4DD-D584857AF360  - *System type*: 64-bit operating system, x64-based processor - *Pen and touch devices*: No pen or touch input support for this display

[dj_paige]

Computer restarts means you have either a bad driver somewhere or a hardware malfunction. Re-install all of your drivers (GPU, Motherboard and anything else that might be needed). Run hardware diagnostic scans on all of your hardware.