Constant LrC errors and graphic processor switching off "graphics accel is disabled due to an error"

[dan_3314]

Greetings. First reach-out. LrC is constantly turning off graphics processor due to errors. When doing lens blur and/or denoise, it will randomly totally crash or display error. I close and restart and GPU is working...until I do lens blur or denoise (sometimes other tasks trigger it as well). I've updated GPU driver, did a clean install, restarted multiple times, and preformed all the "easy" fixes in the performance tab. Can NOT get LrC to run more than an hour without some kind of error or crash. What am I missing? Lost.

Lightroom Classic version: 13.5 [ 202408062022-6258095b ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.1GHz
SqLite Version: 3.36.0
CPU Utilisation: 7.0%
Power Source: Plugged In
Built-in memory: 24518.9 MB
Dedicated GPU memory used by Lightroom: 2871.5MB / 1967.0MB (145%)
Real memory available to Lightroom: 24518.9 MB
Real memory used by Lightroom: 3925.4 MB (16.0%)
Virtual memory used by Lightroom: 5677.8 MB
GDI objects count: 1271
USER objects count: 2160
Process handles count: 2428
Memory cache size: 961.2MB
Internal Camera Raw version: 16.5 [ 1953 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 637MB / 12259MB (5%)
Camera Raw real memory: -171MB / 24518MB (0%)

Cache1:
Final1- RAM:37.0MB, VRAM:0.0MB, 9A0DFC0F-6144-4171-8EEE-28E95C88856C.dng
Final2- RAM:37.0MB, VRAM:0.0MB, 8F3926ED-5780-4F45-AE3A-A659C4F604D0.dng
Final3- RAM:37.0MB, VRAM:0.0MB, 643E9DF4-EC21-4D06-8572-9607C638F6D5.dng
Final4- RAM:37.0MB, VRAM:0.0MB, 9B95A40E-73EF-4F89-A1EE-91A531EC020B.dng
Final5- RAM:37.0MB, VRAM:0.0MB, 101DD072-36A2-4090-BB26-ECF06FD2B570.dng
Final6- RAM:37.0MB, VRAM:0.0MB, 4ECDAD50-ADE0-47C3-9CFD-1BCB438A7E41.dng
Final7- RAM:37.0MB, VRAM:0.0MB, 4A56D399-6B0E-48DC-A3E2-D4E9B03084BB.dng
Final8- RAM:37.0MB, VRAM:0.0MB, F8CD4798-C6A0-4446-97C4-3D99BBAB8D94.dng
Final9- RAM:37.0MB, VRAM:0.0MB, 4E1CE9CA-AAA1-455D-86A3-7DF60295AD7E.dng
Final10- RAM:37.0MB, VRAM:0.0MB, F21B9F16-2C26-495D-9EB1-A01723A0232C.dng
Final11- RAM:95.0MB, VRAM:0.0MB, 852D3434-BDC1-4381-878D-152F8CBFBBB6.dng
NT- RAM:465.0MB, VRAM:0.0MB, Combined:465.0MB

Cache2:
m:961.2MB, n:407.0MB

U-main: 122.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1440 pixels
Displays: 1) 1440x900, 2) 1440x900
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GT 1030 (32.0.15.6094)
Init State: GPU disconnected
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\danw3\Pictures\Lightroom\Lightroom Catalog-v13-3-2.lrcat
Settings Folder: C:\Users\danw3\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin

Config.lua flags:

Adapter #1: Vendor : 10de
Device : 1d01
Subsystem : 63363842
Revision : a1
Video Memory : 1967
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false

[GoldingD]

Dedicated GPU memory used by Lightroom: 2871.5MB / 1967.0MB (145%)

So that shows a problem. trying to use more VRAM than is actually on the card.

What additional software that eats up GPU VRAM may be running?

And, perhaps related, in LrC /Prefrences/Performance/ what do you have set for Camera RAW CACH?

Graphics Processor Info:
DirectX: NVIDIA GeForce GT 1030 (32.0.15.6094)
Init State: GPU disconnected
User Preference: Auto

And what is now considered to be an old GPU . From 2017. And only 2GB of VRAM. That just meats minimum LrC system requirements,. Not great for GPU Acceleration, and poor for any AI like DeNoise, Enhance, Some AI masking.

• https://helpx.adobe.com/lightroom-classic/system-requirements.html
• https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

Can NOT get LrC to run more than an hour without some kind of error or crash.

Inspect that GPU for damage/faults:

• Is the card properly inserted into the slot
• Is the card falling out of the slot (not a heavy or large card, so not likely)
• I do not think that card has a auxiliary power connector, so not that
• Does the fan run
• Any cracks on the board
• Dust bunny's

What am I missing? 

You need a better GPU. Pay attention to power requirements when replacing with a new card, that old one uses less power than new ones, especially advanced ones. How large is your Power Supply? Do not go cheap on VRAM, Watch out for how much space a new card may require.

[dan_3314]

Thank you. I noticed the "Dedicated GPU memory..." as well. That was system info taken AFTER the problem occurs. If I close LrC and reopen, the "Dedicated GPU memory..." is displayed as below...

So when idle, it appears to be normal. While the "system info" is open, I applied lens blur and the "Dedicated GPU memory.." balloons to over 2400MB. No other programs are eating up memory. Also, I did that with "graphics processor" on or off, the memory balloons regardless.  I realize my card is not ideal, but "when" it works, it's sufficient. I tend to believe that, while the card sucks, there's something else going on. Oh, camera raw cache settings have been set for mimimum of 20GB, sometimes I bump that to 50.0GB just to see if anything changes (it doesn't). Power supply is 240w--a new card is on my buy list. Card has been installed for about 2 years, no other problems with it. Verified that it's seated, no dust, fan working on card. No other indications there's a problem with the card other than LrC giving me headaches.

[ricky336]

Hello,

Basically, 2GB VRAM is not enough these days to use the GPU, the minimum would be 4GB VRAM. I use a GTX 1050Ti, which is also a bit old now, but Lightroom works fine when using GPU acceleration. So, I also think that 2GB just isn't enough, hence your problems.

You'll see a difference if you upgrade to a stronger card! Lightroom uses a lot of memory!

[GoldingD]

Power supply is 240w--

That will be an extreme limiting factor should you desire to replace the GPU.

Consider a PSU calculator, such as:

• https://www.newegg.com/tools/power-supply-calculator

Note that your existing GPU only uses 30 W (TDP), this per:

• https://www.nvidia.com/en-us/geforce/graphics-cards/gt-1030/specifications/
• https://www.techpowerup.com/gpu-specs/geforce-gt-1030.c2954

Oh, and if you look at the first link recommends a 300 W PSU, the second link, 200 W PSU. So your existing PC is likely under supplied by the existing PSU

A PSU that small implies a small form factor PC, perhaps one of those Dell units with a proprietary PSU, and no existing replacements that are capable enough to support a new bigger badder faster GPU.

Make sure you use a PSU calculator before spending Money on a GPU your PSO will not support.

Make sure you can install a replacement PSU, that it will fir, before going to Micro Center, for that PSU.

P.S. what is your make/model for your PC? And perhaps a web link as to it's specs???

[dan_3314]

It's a hp8300 elite sff. I'm looking at putting a GTX 1650 in it, as others have done it without issue.  If not, I'll go with a full size comp so I'm not limited.

Additionally, I spend FOUR HOURS with Adobe today remoting into my computer to solve the issue. They Ddd all kinds of stuff, nothing solved the issue. Their guidance then was to do a clean install of the newest graphic card drivers and if that doesn't work, I'll need to upgrade my comp. Ugh...I just want to take photos and edit!!!!!

[GoldingD]

That GTX 1650 while at only 75W, and as such may work within your PSU limits, is only 4 GB of VRAM. Adobe really needs to fess up and call for 8 GM minimum for any AI. You may want to research GPU's for Small Form Factor (or Low Profile). Designed to fit your smaller case, and hopefully not have large power requirements, but still provide some more VRAM and some more GPU capability.

Ahh, but watch out, some of those GPU's may require a 8-pin PCIE power cable your PSU does not support.

Best to inquire over at HP, support and blogs.

[GoldingD]

No other indications there's a problem with the card other than LrC giving me headaches.

One thing to keep in mind. LrC is a huge resource hog. It can cause issues with hardware that other programs do not trip over. It can stress hardware out.  In your collection of software, LrC is probably the bigest bad abusers of resources.