Constant Restarting with Lightroom and Photoshop

Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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iMac 12.2.1

LR Classic, Photoshop 2022 (everything updated)

 

I've done everything possible to fix this and am hoping to get some info here. I took my iMac (version 12.2.1) to genius bar and they said nothing is wrong with it, but every single time I'm working on Adobe, the whole computer restarts several times. Adobe support took over my screen and changed a ton of settings, and it still restarts contstantly. I have no idea what to do! Here is the Panic I get after my computer restarts: 

panic(cpu 1 caller 0xfffffff0261a9ca4): macOS watchdog detected
Debugger message: panic
Memory ID: 0x6
OS release type: User
OS version: 19P744
macOS version: 21D62
Kernel version: Darwin Kernel Version 21.3.0: Wed Jan 5 20:03:37 PST 2022; root:xnu-8019.80.24~19/RELEASE_ARM64_T8010
Kernel UUID: 0971E678-5BB6-3D7D-B065-EC9D9AB216DB
iBoot version: iBoot-7429.81.3
secure boot?: YES
x86 EFI Boot State: 0xe
x86 System State: 0x0
x86 Power State: 0x0
x86 Shutdown Cause: 0x5
x86 Previous Power Transitions: 0x20002000200
PCIeUp link state: 0x94721614
Paniclog version: 13
Kernel slide: 0x000000001e164000
Kernel text base: 0xfffffff025168000
mach_absolute_time: 0x798f22f716
Epoch Time: sec usec
Boot : 0x623a732b 0x0003c7b9
Sleep : 0x623b98e8 0x00021c55
Wake : 0x623b9a20 0x000955d2
Calendar: 0x623ba49a 0x0002ad1a

Zone info:
Foreign : 0xfffffff0641b8000 - 0xfffffff0641c8000
Native : 0xffffffe0000a4000 - 0xffffffe6000a4000
Readonly : 0xffffffe0e6708000 - 0xffffffe1333cc000
Metadata : 0xffffffeb007b4000 - 0xffffffeb04948000
Bitmaps : 0xffffffeb01fb4000 - 0xffffffeb0223c000
CORE 0: PC=0xfffffff025935b84, LR=0xfffffff025935b84, FP=0xffffffeb048abef0
CORE 1 is the one that panicked. Check the full backtrace for details.
Panicked task 0xffffffe4cccf4628: 0 pages, 192 threads: pid 0: kernel_task
Panicked thread: 0xffffffe219b937c0, backtrace: 0xffffffeb03e23670, tid: 391
lr: 0xfffffff0259036bc fp: 0xffffffeb03e236b0
lr: 0xfffffff02590344c fp: 0xffffffeb03e23720
lr: 0xfffffff025a3f008 fp: 0xffffffeb03e237a0
lr: 0xfffffff025a3e1d0 fp: 0xffffffeb03e23850
lr: 0xfffffff025f695fc fp: 0xffffffeb03e23860
lr: 0xfffffff025903160 fp: 0xffffffeb03e23bf0
lr: 0xfffffff025903160 fp: 0xffffffeb03e23c50
lr: 0xfffffff026993488 fp: 0xffffffeb03e23c70
lr: 0xfffffff0261a9ca4 fp: 0xffffffeb03e23ca0
lr: 0xfffffff0261968ac fp: 0xffffffeb03e23d00
lr: 0xfffffff02619cd60 fp: 0xffffffeb03e23d50
lr: 0xfffffff026198798 fp: 0xffffffeb03e23df0
lr: 0xfffffff026195f90 fp: 0xffffffeb03e23e70
lr: 0xfffffff026047bec fp: 0xffffffeb03e23ea0
lr: 0xfffffff025eb1d58 fp: 0xffffffeb03e23ee0
lr: 0xfffffff025eb157c fp: 0xffffffeb03e23f20
lr: 0xfffffff025f745a0 fp: 0x0000000000000000

 

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correct answers 1 Correct answer

Community Beginner , Mar 31, 2022 Mar 31, 2022
In case anyone is interested, I finally have the answer to my computer issue. All of the replies were correct, it's not an adobe issue. After two more genius bar trips and 2 apple support calls, I finally got the answer that my Logic board needs replacing. Hope this answer can help someone else at a loss! 

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Adobe Employee ,
Mar 24, 2022 Mar 24, 2022

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Hi Daniells,


Thanks for reaching out. We are sorry for the trouble with Photoshop & Lightroom. We are here to help.

 

In general, kernel panics are predominately caused by third-party kernel extensions and hardware faults. The panic log rarely tells you where the problem might lie. Sometimes there are hints at what it might be related to, hardware-wise, but rarely anything concrete. 

I have looked up the issue on multiple forums, and all of them are pointing towards kernel or hardware issues.

You are working on macOS 12.2.1, and there are newer versions available. Please update the macOS to the latest version, which can fix underlying kernel and other operating system level issues. If the issue persists, please check with Apple support if they can diagnose faulty hardware.

 

We hope this helps,

Sameer K

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Adobe Community Professional ,
Mar 24, 2022 Mar 24, 2022

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As a case in point I had this with bad RAM. It would work fine until I did heavy lifting, like video rendering, then kernal panic. It was intermittent too, so took a while to find, even using memory tests. 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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Community Beginner ,
Mar 24, 2022 Mar 24, 2022

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Thank you, this is very helpful. I have contacted apple support again, and even though the genius bar diagnostics came back fine, we reinstalled OS. If that doesn't work, I'll be taking it back to the genius bar and asking about bad RAM. 

I'm curious how you finally figured out the culprit? 

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Adobe Community Professional ,
Apr 01, 2022 Apr 01, 2022

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Hi @danielles81804077, I didn't see a notification on this one, apologies. I see you know the issue now. As to what I did, I took out sets of RAM until it stopped basically. When I placed them back again it started happening again. I did manage to get it to fail a memtest after that as well, but because it was so intermittent, it took ages to find. 

 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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Community Beginner ,
Apr 01, 2022 Apr 01, 2022

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Thank you for this info! I was actually very worried it was my RAM, so if the logic board replacing doesn't work, I know where to look next. Sounds like some intel Macs have logic board issues, but very hard to diagnose. 

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LEGEND ,
Mar 24, 2022 Mar 24, 2022

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Computer re-starting (or in Mac terminology "kernel panic") is almost always hardware malfunction or bad/corrupted/out-of-date drivers (which, I'm told, is more of a Windows issue). Nevertheless, the problem is not software such as Lightroom Classic. A likely culprit (although not the only possible culprit) is that the computer is overheating; if it feels hot or unusually warm to the touch immediately after one of these shutdowns, then that is the problem. 

 

Your favorite internet search engine will find lots of articles on how to solve kernel panic problems on Mac computers.

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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In case anyone is interested, I finally have the answer to my computer issue. All of the replies were correct, it's not an adobe issue. After two more genius bar trips and 2 apple support calls, I finally got the answer that my Logic board needs replacing. Hope this answer can help someone else at a loss! 

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New Here ,
Apr 27, 2022 Apr 27, 2022

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I went down the same path with my iMac, and Apple replaced the logic board. BUT the problem still exists! I can work in Lightroom for only about 30 minutes after I shut the iMac down AND let it cool off for 20 minutes. No idea of what to do next. I rarely have any crashes in other apps, btw.

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Community Beginner ,
Apr 27, 2022 Apr 27, 2022

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Hi, popping on here for one last update. The issue persisted even after Apple fixed my logic board. After reading another answer here, I believed it was a RAM issue, as I used after market RAM. I recently found one ram stick to be defective and sent it back for replacement. I will update if that works or not. 

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New Here ,
Apr 27, 2022 Apr 27, 2022

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I wish you good luck, hope to hear the results. I bought my iMac from Expercom, with 4x 32GB Ram modules pre-sintalled. It's supposed to be Apple-approved memory. I tried removing them, one by one, and restarting. The problem persisted with every combination. I can't test it it with NO ram installed... so, should I buy some other memory, in case ALL of them are defective?

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LEGEND ,
Apr 27, 2022 Apr 27, 2022

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You have to shut down your iMac and then let it cool off??? It's an overheating problem.

 

Your CPU is generating a lot of heat, which isn't dissipated properly. Check to make sure the cooling system (if there is one) is working properly. Make sure that all the vents are clear and that dust hasn't built up inside the case and that the vents are not up against a wall or piece of furniture so that air flow can happen.

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Thanks, but all those things have been done. Got good air flow. I really need to keep it from over-heating so quickly and severely in the first place.

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LEGEND ,
Apr 27, 2022 Apr 27, 2022

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LATEST

There are cooling devices that have helped at least one other person

https://www.dpreview.com/forums/post/65523199

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