Contacting Live Support

[19Maria57]

I need to actually speak with someone.  It is hard for me to explain in writing what my issue is.

How can I contact customer service and reach a real person?

Thanks.

[Theresa J · Accepted solution]

https://helpx.adobe.com/contact.html

There is a live chat link in the lower right of this page. Start with that. They can set up a phone call if needed.

[Iain29077542ew8v]

No there is not a live chat link in the lower righjt of this page. I have tried anf ailed to find any way to contact a human being at Adobe. I have an issue that is not covered by the plethora of non-human advice pages. 

[Rick Spaulding -]

Try using a different browser. Chrome is a good place to start.

[AxelMatt]

In addition to what @Theresa J wrote: Typing "Agent" into the chat window to get a human and not the chat bot.

[Iain29077542ew8v]

So how are you supposed to get live support?

[AxelMatt]

Do you have read @Theresa J and my answer? There you'll find all infos thast you need.

Here the steps again:

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

You can also use the Phone Support. The appropriate phone numbers you'll find here:  https://helpx.adobe.com/contact/phone.html

The chat is normally quicker than a phone call.

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...