CR2 files won't denoise

[jaden_6075]

I just purchased a brand new MacBook Pro M4 Pro Chip & upon use in Lightroom Classic, I find that my CR2 files are no longer compatible with the software. What is the fix to this, if any? I was able to denoise my files no problem prior to.

[dj_paige]

Explain. Exactly what do you see that indicates "incompatible"? If there is an error message, please tell us the exact unedited complete error message.

What camera (make and model) took these photos? What version NUMBER of Lightroom Classic are you using?

[jaden_6075]

Getting the message "denoise is not currnently compatible with this photo format". Using a Canon T7i with 24-70 & 70-200 f/2.8 lenses. Using the latest version of Lightroom Classic, 14.0.01.

[dj_paige]

Denoise doesn't work with some types of Canon files. If these are not full resolution RAW files, usually called sRaw and mRaw, LrC AI Denoise doesn't work on those. https://community.adobe.com/t5/lightroom-classic-discussions/denoise-doesn-t-like-my-files/td-p/1373...

[jaden_6075]

I've been using denoise for the last year and a half with the same camera. Not sure why all of a sudden it's not working

[dj_paige]

Actually, I was incorrect, LrC version 14.0 now supports sRaw and mRaw.

[johnrellis]

Upload a problem .cr2 to Wetransfer, Dropbox, Google Drive, or similar free service and post the sharing link here. We can see if the problem is with your LR installation or occurs in other installations as well.

[Ricky336]

Not sure about your issue. I use a Canon and CR2 files, and don't have an issue with Denoise, so your CR2 files should be compatible!

Perhaps you can show a screenshot of what message you get.