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Crash after 1-3 minutes of working (Windows 11)

New Here ,
Nov 14, 2021 Nov 14, 2021

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Hello,

LR v11 crash on Win10 regulary (1mn to 3mn work, no crash without LR actions). 

All add-on desactivated, video acceleration desactivated without effect ...

Report generated bellow:

 

Any ideas? 

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.0" build="[202110120910-0bccc70d]" source="Windows-Client" crashType="n/a">
<time year="2021" month="11" day="14" hour="18" minute="53" second="57" timeoffset="60" timezone="Paris, Madrid"/>
<user guid="6510ccfd-5c99-4cfa-9f9d-b2b20727d95e"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19043" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="16301" machine="Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="4008 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="256 MB" caption="ATI FirePro V3700 (FireGL)" description="ATI FirePro V3700 (FireGL)" driverDate="20150113000000.000000-000" driverVersion="8.970.100.9001" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_95CC&#38;SUBSYS_1B0317AA&#38;REV_00&#92;4&#38;2D78AB8F&#38;0&#38;0008" installedDisplayDrivers="aticfx64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro K1200" description="NVIDIA Quadro K1200" driverDate="20190724000000.000000-000" driverVersion="26.21.14.3170" videoModeDescription="2560 x 1440 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_13BC&#38;SUBSYS_1140103C&#38;REV_A2&#92;4&#38;1A972E93&#38;0&#38;0009" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000264" instruction="0x00007FF922352346">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF922352346" symbolname="RtlRaiseStatus"/>
<stackStatement index="1" address="0x00007FF922338E9A" symbolname="RtlpNotOwnerCriticalSection"/>
<stackStatement index="2" address="0x00007FF922302E90" symbolname="memset"/>
<stackStatement index="3" address="0x00007FF8CD8FCC6A" symbolname="luaopen_WFSQLiteSetLogicImp"/>
<stackStatement index="4" address="0x00007FF8CFBA58ED" symbolname="lua_getstack"/>
<stackStatement index="5" address="0x00007FF8CFBCBC6C" symbolname="luaopen_table"/>
<stackStatement index="6" address="0x00007FF8CFBA67A4" symbolname="lua_resume"/>
<stackStatement index="7" address="0x00007FF8CFBEC979" symbolname="AgThrowProgramError"/>
<stackStatement index="8" address="0x00007FF8CFBA684E" symbolname="lua_resume"/>
<stackStatement index="9" address="0x00007FF8CFB9870C" symbolname="luaopen_base"/>
<stackStatement index="10" address="0x00007FF8CFBA58ED" symbolname="lua_getstack"/>
<stackStatement index="11" address="0x00007FF8CFBCBC6C" symbolname="luaopen_table"/>
<stackStatement index="12" address="0x00007FF8CFBA67A4" symbolname="lua_resume"/>
<stackStatement index="13" address="0x00007FF8CFBF8B99" symbolname="AgLua_callWithAutoReleasePool"/>
<stackStatement index="14" address="0x00007FF8CFBA58ED" symbolname="lua_getstack"/>
<stackStatement index="15" address="0x00007FF8CFBCBC6C" symbolname="luaopen_table"/>
<stackStatement index="16" address="0x00007FF8CFBA67A4" symbolname="lua_resume"/>
<stackStatement index="17" address="0x00007FF8CFBEC979" symbolname="AgThrowProgramError"/>
<stackStatement index="18" address="0x00007FF8CFBA684E" symbolname="lua_resume"/>
<stackStatement index="19" address="0x00007FF8CFB936B6" symbolname="lua_pcall"/>
<stackStatement index="20" address="0x00007FF8CD9FF319" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="21" address="0x00007FF920F47034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="22" address="0x00007FF9222A2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FF8CD8DBDFE"/>
<register name="RBX" value="0x0000000000000001"/>
<register name="RCX" value="0x00000000302587F8"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x00000000FFFFFFFF"/>
<register name="RDI" value="0x000000006291ED30"/>
<register name="RSP" value="0x000000006232F1A0"/>
<register name="RBP" value="0x000000006232F8F9"/>
<register name="RIP" value="0x00007FF922352346"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x000000003490AF08"/>
<register name="LastExceptionFromRip" value="0x00000000343FCCF8"/>
</registerSet>

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<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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New Here ,
Nov 15, 2021 Nov 15, 2021

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Hello,

If it can be useful, after somme tests, work more stable of my LR v11 Classic on Win10 by :

  1. deactivating the second video card
  2. use fewer keyboard shortcuts
  3. above all  by changing the LR classic language from French to English !

 

Ideas for you if you meet the same pb

 

Thinks fo all, Régis

 

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Adobe Community Professional ,
Nov 15, 2021 Nov 15, 2021

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When Adobe app's crash, this is the first thing to try:

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html 

I've also been reading all kinds of issues with Win 11; might be that. 

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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LEGEND ,
Nov 15, 2021 Nov 15, 2021

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gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="256 MB" caption="ATI FirePro V3700 (FireGL)" description="ATI FirePro V3700 (FireGL)" driverDate="20150113000000.000000-000" driverVersion="8.970.100.9001" 

ATI FirePro V3700 driver version 8.970.100.9001. I have no idea if this is the current vetsion, looks old.

gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro K1200" description="NVIDIA Quadro K1200" driverDate="20190724000000.000000-000" driverVersion="26.21.14.3170" 

 

NVIDIA Quadro K1200, driver vetsion 431.70. Per NVIDIA web site, current v472.47, reccomend updating

 

And, yes LrC does not like multiple GPU installed especially if different.

 

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Adobe Community Professional ,
Nov 15, 2021 Nov 15, 2021

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LrC may not like multiple GPU installed presumbely on Windows OS if different. Mac OS is a different story. 

 

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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New Here ,
Nov 17, 2021 Nov 17, 2021

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Thinks for all.

Precision, no pb with this configuration on LR Classic v10 but v11 seems to have another requirements ...

 

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New Here ,
Nov 17, 2021 Nov 17, 2021

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Yep, thinks. I update my drivers(or dismount card ...).

 

Thinks for answer, Régis

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