Crashes mid-import

New Here ,
Mar 30, 2022 Mar 30, 2022

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This is the third time I have imported from a memory card and for whatever reason Lightroom classic crashes during the import and my IMac or my external Hard drive becomes unusable. The first two times it happened my IMac had to go to the Apple store to be repaired. This time it effected my IMac as well as crashed my external HD so that it will not remount to my computer. It was an adobe proble, because I get the error report message from adobe and I submitted the report. But the past two times this has happened I was down for 3-5 days to get everything working and I lost a bunch of edits I had done. I just don't understand how I can continue with this product when their program has the ability to crash my computer of external HD whenever an import crashes. It makes no sense and I have to start looking for alternative software because I can't keep going thru this.

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Adobe Community Professional ,
Mar 30, 2022 Mar 30, 2022

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Moving thread to the Lightroom Classic forum from Using the Community

 

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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Welcome to the Lightroom Classic forum Gregory, please provide some basic info about your computer system and the exact version number of the Lightroom application. See the screen capture for guidance.

Forum-guidelines.png

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.5,; LrC 11.3.1, Lr 5.3, Ps 23.3.2-ACR 14.3,; Camera OM-D E-M1.

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LEGEND ,
Mar 31, 2022 Mar 31, 2022

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Software (including Lightroom Classic, Microsoft Excel, your favorite shooter games, or any other software) cannot crash a hard disk. The hard disk crashed because it was malfunctioning somehow.

 

If you look for other software to replace Lightroom Classic, you will likely have the same problem with your hard disk.

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New Here ,
Apr 03, 2022 Apr 03, 2022

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I have had this happen three times, and when Lightroom had an error in mid import, it shuts down, and corrupts part of the Hard drive your import is going to. I got an error message from Lightroom when it happened and sent it to Adobe. After that happened, my external HD will not mount back up to my IMac.

 

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LEGEND ,
Mar 31, 2022 Mar 31, 2022

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How are you importing? What hardware (SD card, Camera, SD card reader, WiFi, USB cable, etc), is  involved? What method (Copy, Copy as DANG, Add) is used? Where do you keep your catalog, where do you keep your photod. Be specific, 

 

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New Here ,
Mar 31, 2022 Mar 31, 2022

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I am using a CF card and Card reader connected to my IMac by USB cord. The catalog was stored on this external Hard drive that will not mount anymore. I am doing a straight import from the memory card to the program so I believe that is a copy. 

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LEGEND ,
Apr 04, 2022 Apr 04, 2022

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This is the third time I have imported from a memory card and for whatever reason Lightroom classic crashes during the import and my IMac or my external Hard drive becomes unusable.

 

This is a hardware malfunction somewhere. Software (such as Lightroom Classic, Microsoft Excel, games, etc.) cannot cause a hard disk to become unusable. The hardware malfunctioning can be anything, not limited to hard disk malfunction; and so bad memory chips can cause this, bad motherboard can cause this, and so on.

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