Crashes

Community Beginner ,
Nov 14, 2021 Nov 14, 2021

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I have a los of crashes with Lightroom classic 11.0. Before this version I never had problems with Lightroom.

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correct answers 1 Correct answer

Community Beginner , Nov 19, 2021 Nov 19, 2021
With the new version 11.01 the problem seems to be solved. Kind regards

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LEGEND ,
Nov 14, 2021 Nov 14, 2021

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? Apple’s?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 15, 2021 Nov 15, 2021

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Hello

 

There was a crash-dialog. I did not fill in my mailing-adress in the report (the next time I will do that). It was a Adobe dialod (dialog from Lightroom).

 

Here I send you some more informations: After the update to Lightroom classic 11.0 the program did not generate xmp-files any more. Then I selectet the button 'xmp-files' in the settings (first unselect, then select). Since then Lightroom generats the xmp-files correctly, but once or twice a dy the program crashes. I use Lightromm 11.0 and a Windows-computer.

 

Kind regards

Dominik

 

 

 

 

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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The programm crashed again, while workin in the developing tool. It was at 20.14 (MEZ). I sent a report and added my e-mail-adress.

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Community Beginner ,
Nov 19, 2021 Nov 19, 2021

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With the new version 11.01 the problem seems to be solved.

 

Kind regards

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Adobe Community Professional ,
Nov 15, 2021 Nov 15, 2021

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Please try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

Please check if you have activate the "Auto Save into XMP". If yes try to deactivate and check again.

https://helpx.adobe.com/lightroom-classic/help/whats-new/2022.html#other-enhancements

 

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