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Lightroom keeps crashing no explanation sends me error reports which ive sent into adobe....thats it. Iam updated all other systems working fine? Cannot work on images....very very annoying.
known problem? any fixes?
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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.
Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.
https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html
If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.
Troubleshoot GPU issues | Lightroom Classic (adobe.com)
Another step is to try to reset the Lightroom preferences.
https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/
It's recommended to backup your preferences before you reset the preferences to the default settings:
https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html
If this doesn't help we need more informations about your environment.
Which operating system do you use?
Which version of Lightroom do you use?
Please post the exact version and not only phrases as "recent", "latest" and so on.
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A lot more information is needed.
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Hi Alex
Thank for trying to help...non of those methods have got any of my presets back unfortunately
Lightroom V 11.4.1
Windows 10 V 10.0.19044
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See the info at the link below, there is a possibility that a .lock (LOCK) file is preventing your Catalog file from opening. Worth a check.
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My PC QR code links to microsoft page telling me its a blue screen error likely caused by an update, its telling me to try uninstalling a recent update which will have been the one from LR this morning. Problem has got worse, crashing and PC automatically restarting cannot import or work in LR at all now......and all my export presets still missing.
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lol....now i cannot access LR at all....it does say the catalogue is already in use? Iam not tech savy enough to start removing deleting catalogues i could see yrs worth of image getting lost here!!.....now what?
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Catalogues probs now, its reverted to an older one (still no export presets in that one) so ive lost all 2022 images....iam very very very pissed off with this
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Repeating my earlier questions:
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there is no error code...QR code tells me its what microsoft is calling a blue screen error likely re update. The whole PC restarts. Icannot get into LR now as its telling me the cat is in use?
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Icannot get into LR now as its telling me the cat is in use?
For the third time, I request: "the exact complete unedited word-for-word error message."
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did you read this bit about.....i cannot get into LR now for it to show me this message anymore, otherwise id screen shot it.
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Delete the file highlighted in yellow, then you should be able to launch Lightroom.
If Lightroom still crashes, please go to Help > system Info, click the Copy button, and paste into a new reply here.
You can delete all the text below Installed Plugins.
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Still crashing...i tried to screen shot the blue screen message....but it didnt save, i suspect the system was beyond saving a screen shot at that time.
thanks for what comes next directions....but when you say go to help, you mean help in LR right?
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Yes, Help > System Info in Lightroom.
You will probably have to delete the lock file again to be able to launch it.
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Post a screen capture of the Lightroom sub-folder where your Catalog file resides, so other users can what is contained there. Catalog files end with a dot lrcat extension (.LRCAT).
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Ok thanks for the screenshot, this shows exactly the info we need. Before proceeding further please do the following, shut down your computer i.e. Power off. Then reboot your computer but do not open any applications.
In the screen capture, you provided the highlighted file is your Catalog file and there is a file with the same name with a .lock extension immediately below that is a LOCK file and it will prevent the Catalog from opening. Using windows explorer see if the file is still present in the Lightroom sub-folder, if so delete the Lock file.
Next double click on the Catalog file, the one you had highlighted in your screen capture, that should open the Catalog file and boot Lightroom Classic.
Please post and let us know if this works.
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thanks....this has worked i have my 2022 images back.....thank you. Export presets still all missing (there were many). I'll try processing an image and see if its still crashing?
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Sadly its still crashing....info data
Lightroom Classic version: 11.4.1 [ 202206241800-b406ce4c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19044
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.5GHz
SqLite Version: 3.36.0
Built-in memory: 16328.1 MB
Real memory available to Lightroom: 16328.1 MB
Real memory used by Lightroom: 2791.0 MB (17.0%)
Virtual memory used by Lightroom: 3884.2 MB
GDI objects count: 776
USER objects count: 2387
Process handles count: 2155
Memory cache size: 8.0MB
Internal Camera Raw version: 14.4.1 [ 1122 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 855MB / 8164MB (10%)
Camera Raw real memory: 1129MB / 16328MB (6%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 650 (27.21.14.5671)
Init State: 1
User Preference: 1
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: I:\LR4 Catalog\Lightroom Catalog-2-2-2-v10-v11.lrcat
Settings Folder: C:\Users\Shaun\AppData\Roaming\Adobe\Lightroom
Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) HDR Efex Pro 2
5) Nikon Tether Plugin
Config.lua flags: None
Adapter #1: Vendor : 10de
Device : fc6
Subsystem : fc610b0
Revision : a1
Video Memory : 984
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 650/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 456.71
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location 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GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control
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The report indicates your GPU card is "DirectX: NVIDIA GeForce GTX 650 (27.21.14.5671)"
On your computer go to NVIDIA dot com and do a search for an updated driver, if there are two available one optimized for gaming and one for "Studio" choose Studio.
Update the driver before attempting to boot LrC and make sure there is no LOCK file in place.
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Your graphics driver is out of date.
Download the latest driver here: https://www.nvidia.com/Download/driverResults.aspx/191970/en-us/
Yes, a studio driver would be preferable, but none exists for your card.
After downloading, install the driver. (double-click the download, then follow on-screen instructions)
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Your screenshot of the folder your catalog is in shows a folder called Lightroom Settings, This folder is created when you select to store presets with catalog.
So, in preferences, have you selected to store presets with catalog?
If not, perhaps give that a try.
This may be from one of your older catalogs. Or it may be that your preference file took a hit upon crash and need to be reset.