Application Hang - Quit without Dialog

[magical_Captain7468]

Hi everyone, when I open the masks tab and use the "people" search in Lightroom, it just crashes. This problem appears in both versions of Lightroom. I have already tried reinstalling both apps, but it still happens. Please help🥲🥲

Here is my System Info:

Lightroom Classic version: 14.2 [ 202502071718-3869eef7 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Business Edition

Version: 11.0.26100

Application architecture: x64

System architecture: x64

Logical processor count: 22

Processor speed: 2.9GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Power Source: Battery

Built-in memory: 32120.0 MB

Dedicated GPU memory used by Lightroom: 1353.6MB / 128.0MB (1057%)

Real memory available to Lightroom: 32120.0 MB

Real memory used by Lightroom: 2681.7 MB (8.3%)

Virtual memory used by Lightroom: 2848.1 MB

GDI objects count: 752

USER objects count: 2248

Process handles count: 2640

Memory cache size: 399.6MB

Internal Camera Raw version: 17.2 [ 2155 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 338MB / 16060MB (2%)

Camera Raw real memory: 353MB / 32120MB (1%)

Cache1: 

Final1- RAM:195.0MB, VRAM:603.0MB, DSC04012.JPG

NT- RAM:195.0MB, VRAM:603.0MB, Combined:798.0MB

Cache2: 

m:399.6MB, n:188.8MB

U-main: 99.0MB

System DPI setting: 192 DPI (high DPI mode)

Desktop composition enabled: Yes

Standard Preview Size: 2880 pixels

Displays: 1) 2880x1800

Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info: 

DirectX: Intel(R) Arc(TM) Graphics (32.0.101.6306)

Init State: GPU for Export supported by default

User Preference: GPU for Export enabled

Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\MaxNe\Pictures\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\MaxNe\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Flickr

Config.lua flags: 

Adapter #1: Vendor : 8086

Device : 7d55

Subsystem : 8c15103c

Revision : 8

Video Memory : 128

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: System Default - Speaker (Realtek(R) Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: Uninitialized

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: Intel(R) Arc(TM) Graphics

GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 32.0.101.6306

GL_STENCIL_BITS: 8

GL_VENDOR: Intel

GL_VERSION: 4.6.0 - Build 32.0.101.6306

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_texture GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_meminfo GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_semaphore GL_EXT_semaphore_win32 GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch GL_EXT_shader_image_load_formatted GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_shader_subgroup GL_KHR_shader_subgroup_arithmetic GL_KHR_shader_subgroup_ballot GL_KHR_shader_subgroup_basic GL_KHR_shader_subgroup_clustered GL_KHR_shader_subgroup_quad GL_KHR_shader_subgroup_shuffle GL_KHR_shader_subgroup_shuffle_relative GL_KHR_shader_subgroup_vote GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_timeline_semaphore GL_OVR_multiview GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

[magical_Captain7468]

Thank you for your reply. I can send feedback about crashing only in regular Lightroom, but in Lightroom Classic, it's impossible. Every time it crashes, I have to close it through Task Manager because it's not responding, and when I open it again, the crash dialog doesn't appear.

[magical_Captain7468]

I'm using the same email address, and I sent it one more time.
The crash dialog was Adobe's but appeared only in regular Lightroom.

[Rikk Flohr: Photography]

In that case, I may need to see a screenshot of the dialog. 
Did the dialog title say: “Error Report for “Adobe Lightroom” or “Report Unexpected Shutdown”?

[magical_Captain7468]

[Rikk Flohr: Photography]

This is not a crash report, so it will not be found when I search for your crash logs.
This is a Report: Unexpected Shutdown for Lightroom Desktop and unrelated to your Classic post. 

I have changed the title of your post to reflect that you are experiencing an Application Hang and Force-quitting and not experiencing a crash. 

Standard troubleshooting would apply. Pay particular attention to your GPU Driver and make sure you go to your Manufacturer (Intel) and install their latest updates.  

If you can, please post complete information regarding your GPU's specifications.  The GPU information provided shows a lack in memory and 2 GB of memory is required on your GPU to meet Lightroom's minimum specifications. 

[magical_Captain7468]

I checked for updates, and I have everything up to date. I can send a link to Intel's website with the specifications of my processor. Is that enough?
Intel® Core™ Ultra 7 Processor 155H

[johnrellis]

"go to your Manufacturer (Intel) and install their latest updates."

"DirectX: Intel(R) Arc(TM) Graphics (32.0.101.6306)"

There's a newer driver available:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html 

Note that Windows Update rarely provides the latest graphics drivers.

[magical_Captain7468]

Still no effect.

[johnrellis]

Intel Arc Graphics GPUs don't seem to be used by LR users as much as Nvidia, AMD, and Apple GPUs.  To determine whether the issue is with the GPU, start Windows in Safe Mode With Networking, which will disable LR's use of the GPU -- does the problem still occur? (This is just a diagnostic step, not a permanent workaround.) For reasons known only to Adobe, LR's AI commands don't obey the setting of Preferences > Performance > Use Graphics Processor, even though it's trivial to implement.

[magical_Captain7468]

I tried starting Windows in Safe Mode with Networking, and it worked perfectly fine. But when I restarted and opened Lightroom, it didn’t crash this time. However, when I chose to find people, it found them, but when I chose an entire person, it just made a big rectangle around them. You can see it on the screenshot.