Creative Cloud can't see my Lightroom Classic Installation

Report · Jan 09, 2025

I have been happily using Adobe Creative Cloud and Lightroom Classsic for years to support my journalism sideline and photography endeavours.

My main editing machine is a powerful Windows desktop gaming PC running Windows 10, Intel 13700K and AMD 6800XT graphics using a variety of very fast drives. I have had no problems for years but I've just fired up Lightroom Classic and had a warning that it needs to update to continue syncing with the cloud. That takes me to another page which then says my Lightroom is up to date. To be honest I don't really care about the syncing with the cloud so I thought little of it and started editing some pics I need for my next article.

Lightroom classic began crashing repeatedly to desktop and just closing down when I use the healing brush. I then checked which version I am on and it's the v12.3 release. I thought it would be worth upgrading so I went to Adobe Creative Cloud which shows v14 is the latest available. It says I can install that but it's not showing as an upgrade, just a fresh install. IN short I don't think Creative Cloud recognises my existing installation.

I am very worried that if I go ahead and install v 14 it could wreck my existing photo library, my catalogue etc.

I could really do with some help. Lightroom is basically unusable as it keeps crashing and I have pics for publication to edit.

Many thanks, Birdseed007

Report · Jan 09, 2025

I am very worried that if I go ahead and install v 14 it could wreck my existing photo library, my catalogue etc.

That's not how upgrades work. Your catalog and photo library will be fine.

The crashes may be due to an outdate or corrupted driver for your GPU. Please make sure you have the most recent driver installed. Also please tell us the version NUMBER of your Windows 10. As shown in the below screen capture, I have version 22H2.