As said in the topic title I can't launch any of my apps. Every time I try to launch Lightroom or Photoshop (I have the photography plan) the software prompts me to register over and over again and the app never launches.
I already tried uninstalling and reinstalling the creative cloud app and I payed my subscription fee.
Thanks in advance for your help.
Type of computer you are using?
Make sure you are Signed In with the same Adobe ID you used to purchase the Photographers Plan in the Creative Cloud Desktop App (Human bust icon in upper right hand corner of the CC DTA window).
Thanks for your answer. I'm using a custom built desktop computer running Windows 10 Family. I'm sure that I'm signed in in the Creative Cloud Desktop with the same account that was used to purchase the photography plan.
Sign Out, Reboot your system then sign back in and test.
If that fails Uninstall both PS and LR and reinstall.
Already tried to uninstall and reinstall the CC installer and rebooted my computer many times. Will try to uninstall PS and LR now.
Tried to uninstall and reinstall the apps and that didn't change anything. When I launch either PS or LR I have to sign in over and over again and the software never starts.
Can you do a screenshot of the Sign In screen? Is it asking you to sign in, and then simply looping back to the same screen? Just describe a bit more about the exact steps - it sounds like a problem I have encountered, but I would like a bit more detail before suggesting a solution.
One thing you can try is to delete the Adobe Creative Cloud application (below) and then reinstall it from this Adobe link.
Sure thing, sorry for all the french :
When I launch LR or PS I see this message asking me to log in :
I confirm that the email address that I've hidden is the one that is associated with the Adobe account that has the photography plan activated.
So I click on "se connecter" which means connect.
Then I see this :
Which basically means "thank you, creative cloud photography is now licensed under 'your email address' click on continue to enjoy the software". When I click on continue the software does not launch, the first message appears again. And this goes on and on and on...
I already tried to uninstall and install again the Creative Cloud app and that didn't work...
OK, thanks, that looping back to the first message is very similar. The problem is probably in the data that CC has stored locally, meaning that the re-installed applications are still referring to the bad information.
So I would suggest that your next step is to try the Creative Cloud Cleaner Tool which wipes that data. See if it works for you. In my case, it didn't work and I had to contact Adobe support (go into "Account Issues" and look for "Show me my contact option" to get into Chat). I eventually needed to share my screen with the support guy, but I could follow his steps and I was happy with how the problem was resolved. Hopefully the CC Cleaner will do the job.
Uninstalling everything then using the Creative Cloud Cleaner Tool worked, thanks for your help. @ Just Shoot Me: thank you for trying to help too.
Have a good one.
Great! Thanks for letting us know.
I chatted with the Adobe guy and he took control of my screen and said in teh end that the problem awas solved for ever. It's not.
If you're having trouble getting signed in, please start a new thread and provide all the details. This 4 year old thread is already marked as solved, so you'll get a better response with a new thread for your own issue.
In your new post please describe in detail your system, OS version, and Creative Cloud version numbers for the CC Desktop app and all apps you're using, including LRC and PS.
Why am I being asked to sign into CC continuously?
Why do I need to sign in at all?
Did Adobe mess up an update?
Have you tried the method shown in the correct answer above?
I had this happen and the tips here didn't fix it. For me, the issue turned out to be due to the fact that my work manages my computer. The the semi-annual forced change of my institutional password didn't reset the keychain password to access the computer. Resetting the keychain to match fixed it. I then entered my ID and password once and the application then stayed open.