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Creative Cloud not showing installed apps

Community Beginner ,
Nov 03, 2021 Nov 03, 2021

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On my mac running macOS Monterey the Creative Cloud Desktop app is not showing my installed apps, i.e. LightRoom Classic CC and Photoshop CC. I have followed the instructions suggested in article https://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html but that didn't change anything. This problem means I cannot upgrade the installed apps, since I'm told there are no updates to my installed apps.

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LEGEND ,
Nov 03, 2021 Nov 03, 2021

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What vetsion of LrC are you coming from?

 

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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LrC 10.2 and CC 5.6

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LEGEND ,
Nov 04, 2021 Nov 04, 2021

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Time to give Adobe a Chat.

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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Yes, maybe it is. Meanwhile I did as someone else suggested, uninstalled the apps and reinstalled them again. That worked, even if that's an ugly way.

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Participant ,
Nov 05, 2021 Nov 05, 2021

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I am having the same problem and that process did not solved it. 

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LEGEND ,
Nov 05, 2021 Nov 05, 2021

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Actually, the method is to uninstall the Adobe Creative Cloud Desktop App, then install a fresh new copy. The instructions are a bit cloudy on just what app to remove. And Adobe provides a executable to do it.

 

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

 

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