I have once again forgotten to deaktivate my Lightrrom before reinstalling my OS.
I would love to contact support to reset the activation-regestriation but I have no idea where and how I can contact support. No phone numbers, no chat, nada to be found on the adobe website ...
Can anybody help please?
Found a support phone number , very helpful and resolved. Please ignore this message, it seems very difficult to find ways to contact Adobe Support via the website.
Where did you find the support number? It's quite impossible to find adequate support for this product. I can't find any way to engage them through chat, email, or phone.
Sorry I judt saw your messsge, I just rung Adobe in Frankfurt. Not sure what region support they give outside Germany but they help right away. Cleared the activationlist and all worked again.
+49 69 500 71 855 Adobe Kundendienst
Hope this will help. Cheers T
Just an update on my situation. I was able to contact the tech support through in-browser chat. For some reason, in 2 of my browsers (Firefox and MS Edge - the new one), the Contact Us button doesn't launch the chat. Only in Chrome was I able to launch the chat. In about 10-15 minutes, I had my issue resolved. It might be some browser extensions that I had in FF and Edge that prevented the chat pop-up, so that was very frustrating until I got it to work. But thanks for the number - this might be helpful for someone else here!
Hi Thomas ,
I have same problem with LR6 , but unfortunatelly in POLAND dooesn't exist any call service of ADOBE . Only chat on Adobe web , which don't want to hel me , because LR6 isn't more supported . I feel robbed , really !
I have the same issue too. they just won't help because support ended a few months ago. does anyone have another solution for this problem?
You just need to try, I was lucky till now. But I now also make a Vitualmaschine of my new install, So I can go back any deactivate the old install if needed or you make an image of your install and keep it up to date in case of a reimage. Otherwise I can not suggest anything else.
CONTACT ADOBE SUPPORT from this Chat link: Be Signed-In here with your Adobe ID and allow cookies in your web browser.
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Ask only for DEACTIVATION of Lr6.
If the agent can't do it, ask for a supervisor and persevere. Deactivation is all they can help you with because Lr6 is discontinued and unsupported software.
It is happening more often that some Support Staff say it cannot be done, yet others kindly oblige.
Many thanks for your reply WobertC, I just tried again and it was fixed within 5 minutes!
Apparently it it depends on who you contact when you do the live chat. You have to stress that all you want is to reset activations. Some of the support personnel will do it and others will not. From what I have been able to determine, some of them will work with you while others won't. Officially, support for Lightroom 6 has ended, and anyone still using that version is doing so without any promise that it will continue to function properly.
Thank you for your reply, another support employee just helped me, no questions asked.