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Default mail client not available in Lightroom Classic

New Here ,
Mar 07, 2022 Mar 07, 2022

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Outlook is the default mail client on my Macbook Pro 16 inch (M1) running macOS 12.2.1.   When I try to export a photo to email, the only pulldown choice I have is Entourage.  How do I set up MS Outlook as my default mail client in LightRoom Classic?  Thanks.

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Community Expert ,
Mar 08, 2022 Mar 08, 2022

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Try the procedure outlined at the below article to set MS Outlook as your default LrC email account.

 

https://helpx.adobe.com/in/lightroom-classic/help/prepare-send-or-post-photos.html#configure_email_a...

 

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New Here ,
Mar 14, 2022 Mar 14, 2022

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Thanks for the response, Todd. I've tried to do it this way but was unsuccessful.  In step 2 of the example, under the "Note" in the "From" dropdown, the only choice for email client is "Entourage."  I don't even have Entourage on my Mac. I have Mail (the standard MacOS default client) and Outlook.  Of those two, I have Outlook set as my default client on the Mac OS side of the house.  I set the default to Outlook when I set this Mac up, well before I installed LrC. Neither is showing up in the dropdown. That's where the hangup is. BTW, I set the default to Outlook when I set this new Mac up, well before I installed LrC. Am I missing something?

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Community Expert ,
Mar 14, 2022 Mar 14, 2022

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Try using the Creative Cloud app to uninstall LrC, restart your system, and then reinstall LrC.

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New Here ,
Jul 18, 2022 Jul 18, 2022

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I have the exact same problem. Did uninstalling and reinstalling work?

Thank you

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New Here ,
Jul 18, 2022 Jul 18, 2022

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No, and I've tried it a couple of times.  Let me know if you figure it out.  It's pretty frustrating.

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New Here ,
Jul 19, 2022 Jul 19, 2022

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I worked with a LrC wiz and bypassed the approach as follows:

  • Emailing from LrC
    • Export > Export to Hard Drive
    • Export Location > Same folder as original photo > Put in subfolder “Email full res”
    • File Naming > None
    • File Settings > JPEG, Quality 100%
    • Image Sizing > None
    • Post Processing > After Export > Open in Other Application > Choose Outlook

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