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Denoise AI unkown error

Community Beginner ,
Apr 23, 2023 Apr 23, 2023

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I'm receiving an unknown error while applying the enhancement.

System info as below.

defaulta66mxx8hmuun_0-1682260487942.pngdefaulta66mxx8hmuun_1-1682260542032.png

I have set the Lightroom preference to use explicitly the GPU.

defaulta66mxx8hmuun_2-1682260682719.png

 

 

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Adobe Employee ,
Apr 23, 2023 Apr 23, 2023

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Your video driver may be very out of date - judging by the center image. Have you looked on nVidia's site for an update?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Apr 23, 2023 Apr 23, 2023

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the GPU driver is auto-updated whenever there new update. 

defaulta66mxx8hmuun_0-1682261785807.png

 

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LEGEND ,
Apr 23, 2023 Apr 23, 2023

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1. Never fully trust auto updates

2. From first posting NVIDIA GTX 1060, driver v472.84. That is way way out of date. Current is v531.68

3. Check your copy of GeForce Experiance for an update.

 

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Community Beginner ,
Apr 23, 2023 Apr 23, 2023

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I downloaded the driver individually and performed a clean installation. I tried again with Lightroom, but no luck.

defaulta66mxx8hmuun_0-1682265671115.png

 

defaulta66mxx8hmuun_1-1682265786075.png

 

 

 

 

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LEGEND ,
Apr 23, 2023 Apr 23, 2023

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quote

I downloaded the driver individually and performed a clean installation. I tried again with Lightroom, but no luck.


By @yasserdxb

And if you disable GPU in preferences, what happens? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Apr 23, 2023 Apr 23, 2023

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I tried with turning off GPU preference and Auto, both are the same error. not getting applied. 

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LEGEND ,
Apr 23, 2023 Apr 23, 2023

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LEGEND ,
Apr 23, 2023 Apr 23, 2023

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Could be an issue with 6 GB VRAM as opposed to 8 GB or 16 GB VRAM "for full GPU Acceleration"as stated in:

https://helpx.adobe.com/lightroom-classic/system-requirements.html

 

/edit/followup/

Probably not so much a VRAM issue. I can actually accomplish a DeNoise (Enhanced) on a 2015 MACBOOKPro, with just 2 GB VRAM, with source an X-T5 RAF (but not a noisy pic)

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Adobe Employee ,
Apr 25, 2023 Apr 25, 2023

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@yasserdxb  Can you share the exact error message ?

It would also be very helpful if you can share the logs present in folder "C:\Users\<username>\AppData\Roaming\Adobe\CameraRaw\Logs\" to analyze this issue. Please make sure to close the app if you want to retrieve the correct logs.

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