I have a desktop running the hardware described below (from the preferences' system info). In addition it runs the following storage:
SanDisk SSD 240GB (NEW!!) with Windows 10 (including the page file)
2 1TB disks using Windows spaces for RAID1
2 2TB disks (NEW!) using Windows spaces for RAID1
The new SSD and 2TB disks are new because they were attempts to overcome space issues.
Now - the problem. The desktop keeps on spontaneously restarting - but only when LRC is on. It doesn't have to be doing anything (except maybe background tasks it may be doing). It never does restarts otherwise, even when under gaming load by my kids, or multiple users logged in leaving multiple browsers and software open. Only when lightroom is running.
It does happen more when exporting a lot, or building previews (even standard, not smart).
I have alrady opened the box up and verified all the connections are firmly connected. Including graphics card and memory DIMMs.
I checked the UPS software to see how much watts the unit needs to give the desktop, never reached more than 200W, and that's way below its capability. Just to put it out of the loop, I put my desktop on direct wall power for a while and it kept on happening.
Any more things I can try?
Here's lightroom system info output:
Lightroom Classic version: 9.4 [ 202008061458-dbb2971e ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Enterprise Edition
Application architecture: x64
System architecture: x64
Logical processor count: 6
Processor speed: 2.8 GHz
SqLite Version: 3.30.1
Built-in memory: 16301.0 MB
Real memory available to Lightroom: 16301.0 MB
Real memory used by Lightroom: 1352.8 MB (8.2%)
Virtual memory used by Lightroom: 1477.6 MB
GDI objects count: 721
USER objects count: 2078
Process handles count: 2074
Memory cache size: 199.8MB
Internal Camera Raw version: 12.4 [ 555 ]
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 265MB / 8150MB (3%)
Camera Raw real memory: 266MB / 16301MB (1%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200, 2) 1280x1024
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:
DirectX: NVIDIA GeForce GT 710 (220.127.116.1167)
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Lightroom Catalogs\שריד\שריד.lrcat
Settings Folder: C:\Users\thesarids\AppData\Roaming\Adobe\Lightroom
5) Nikon Tether Plugin
Config.lua flags: None
Adapter #1: Vendor : 10de
Device : 128b
Subsystem : 86cb1043
Revision : a1
Video Memory : 2007
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceName: Speakers (Realtek(R) Audio)
GL_RENDERER: GeForce GT 710/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 451.67
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_KHR_shader_subgroup GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control
You have some type of hardware problem. Overheating or faulty RAM.
I agree it is a likely problem - but then, why does it happen only with Lightroom open? I assume the games use a lot more CPU, and use more GPU of course. And, as I said - it may happen also when LRC is the only thing running, and the computer is unattended. I just come back and it restarted...
So - likely at first, less certain though.
True this happened with my pc as well only when starting adobe lightroom my pc restarts on its own
"why does it happen only with Lightroom open? I assume the games use a lot more CPU, and use more GPU of course"
Not necessarily. LR could be generating previews of indexing faces in background (both of which take a lot of CPU). LR tries to use all available CPU when it does things like Export. Open Task Manager and observe total CPU and GPU utilization.
The most common cause that computers suddenly stop after running LR is overheating, e.g. due to clogged or faulty fans. There are numerous free utilities that will log temperature.
[Use the blue reply button under the first post to ensure replies sort properly.]
So first of all - I opened up the case, the computer is sparkling clean with no dust. All fans (5 of them) speen great. According to Asus software, they spin so well CPU is always under 40 degrees.
I also ran memtest (it ran for numerous hours running all of its tests) - memory is super great.
And - as I wrote, it may happen after LR was running, but doing nothing. Like - 3-4 hours after I left the computer for a night sleep (mine), or to work on my laptop for work. I come back, computer's uptime is way shorter than it should, and LR is not open.
So I agree with all that was written, but it's not that case. I need more ideas.
Start LR and wait for a minute or so. What does Task Manager then show for LR's CPU utilization when you're not giving it any commands?
[Use the blue reply button under the first post to ensure replies sort properly.]
It never does restarts otherwise, even when under gaming load by my kids,
Are you overclocking?
2. Buggy Plugin
Installed Plugins: 1) AdobeStock 2) Facebook 3) Flickr 4) LogiOptions 5) Nikon Tether Plugin
While your problem has not presented itself in the past for the LogiOptions plugin running, perhaps try disabling that. The LogOptions plugin is a known issue, but in the past just an annoyance. It is used if you assign functions to buttons or dials on mice and/or keyboards, not for normal mouse/keyboard use.
3. GPU Driver
Graphics Processor Info: DirectX: NVIDIA GeForce GT 710 (18.104.22.16867)
So, v451.67 for the GPU driver. Per NVIDIA web site, v456.38 is available. Yours it not so old for this type of issue, but perhaps? Use your NVIDIA GeForce Experience app to update the GPU driver, when you do so, select Custom as to cause a clean install.
4. Recent change
The new SSD and 2TB disks are new because they were attempts to overcome space issues.
Was LrC working before this change?
Replying to David:
No overclocking, I don't feel the need
Updated GPU driver, though the issue didn't start now, it used to happen even when I had just the Intel integrated GPU
Removed the settings for LRC from the LogiOptions - didn't even remember I set them 😞
The SSD was probably a smart move, as the previous SSD just died on me in the last boot. But the issue happens for a few months now. The old SSD is my current main suspect, I'll see if it happens now when it is out of the system.
Bottom line is No system Restarts, System Shuts Down and goes through the Full POST (Power On Self Test) sequence, without some type of hardware problem or there is a Command Prompt command built into the program to do that.
And I can assure you there is no such command in LrC.
Yes, I have a tendency to believe it was a fauly SSD drive, and since LRC used it for the catalog and the cache, I assume there was a lot of communication (read/write) from that SSD, and that caused the issues.
I am soooooooooooooooo happy I decided I want to separate the catalog and cache from Windows' swap, and that just this Thursday I took the decision to just clone the old SSD to a new one to use as main SSD, and leave the Lightroom stuff on the old (with a backup). Now the system continues to work on the new SSD, and for now (touch wood) - with no restarts.
Thanks everyone for your ideas!
OK, unfortunately this has just happened again, twice, with the new SSD instead of the old one. It appears to happen when LrC is still working on the previous import and I start a new one. I'm importing old photos into an existing catalog with currently ~50,000 photos, and they are old jpgs so I am only creating standard previews. If I let it work slowly and do it folder by folder all is fine. If I imported a rather large folder and I try importing another, I'm at risk...
So - back to the table - any ideas?
When it happens during import, it usually is overheating caused by a faulty cooling system. One of the fans has stopped working, or dust has built up in the case, or the air vents are clogged.
Same thing happens to me
Brand new pc had for a month just installed Lr and Bam a restart. Have you found a solution to this problem?
I think the answer has already been given in this thread and marked correct. Hardware malfunction somewhere.
So the answer that was accepted as correct may be correct for some ... I am now experiencing this same issue on both my Windows laptop and desktop with the latest release of Lightroom. I don't believe both pc's failed at exactly the same time. For me it happens every single time I try and use the content aware remove in lightroom. If Lightroom is open and running as it often is while in Photoshop then Photoshop is also causing the pc to restart occasionally. If I open the image from Photoshop without starting lightroom I don't have any issues in Photoshop. I'm seeing several folks reporting this as of Dec 2022 so I'm interested if anyone has found a work around or if a fix is coming? Thanks
For me it happens every single time I try and use the content aware remove in lightroom.
This is NOT the same problem, nowhere in the above thread was "content aware remove" mentioned, and so you should definitely start a new thread on this topic.