/t5/lightroom-classic-discussions/emails-about-deactivation-and-deletion-and-where-is-my-subscription/td-p/13831610May 31, 2023
May 31, 2023
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I hvae received a couple of emails to say that my Lightroom account will be deleted if I do not log in. I have logged in but I have received yet another email to say that my account will be deleted. How do I prevent it from being deleted?
Secondly, I paid for an indefinite subscription to Lightroom a number of years ago. However, when I log into my account, it states that I do not have any subscription and that I need to buy a new one. Why has my subscription been deleted at all, never mind without any warning?
I cannot find any way of contacting Adobe about these issues. I would like this resolved in the next couple of days as I have no confidence that Adobe will not delete my account completely despite me having logged on and attempted to contact them about these issues,. Please confirm how I can contact Adobe. I am based in the UK, if that makes a difference.
/t5/lightroom-classic-discussions/emails-about-deactivation-and-deletion-and-where-is-my-subscription/m-p/13831649#M324136May 31, 2023
May 31, 2023
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Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.
/t5/lightroom-classic-discussions/emails-about-deactivation-and-deletion-and-where-is-my-subscription/m-p/13831912#M324147May 31, 2023
May 31, 2023
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There is no such thing as an "indefinite subscription". Who did you pay the money to? Who is sending you these e-mails? Can you share a screen capture of one of the e-mails? (It almost sounds like some sort of scam)
/t5/lightroom-classic-discussions/emails-about-deactivation-and-deletion-and-where-is-my-subscription/m-p/13832411#M324172May 31, 2023
May 31, 2023
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I received a similar email today and was trying to find out if it was a scam. Not so much the payment but the need to obtain all my data and download an app to do that via a link. Is it legit and who a adobe do we forward to? I could not find the named app in the Apple App Store so I thought maybe I was a scam.
Most likely, it's not a scam email. I've been receiving similar emails for a while and the link attached to them will take you directly to your Adobe personal account.
In other words, right this site where we are right now.
Though my problem is that the download tool doesn't work on my laptop for some reason. I'm using an HP laptop, Windows 10 (which I hate), it makes using Lightroom really heavy and painfully slow.
Anyone have any tips to make it work lighter and faster? I'd be very grateful for any helpful tips!
With all due respect, how can you say I haven't seen those emails? They were sent to my email address so...I think I have a better idea of these emails because I've seen them. Have you?
I don't know what do you mean by that but I certainly do know that I haven't hijacked any thread. Been just asking questions and wondering if there's scam emails been sent to me or anyone else. What's the problem with that?
You receive an email asking you to download some app to obtain your data? That should ring your alarm bells all over the place. Looks like the fastes and surest way to get your computer infected.
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