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Error 215 Application Not Authorized.

New Here ,
Jul 02, 2022 Jul 02, 2022

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When I open Adobe Creative Cloud and click Update next to my Lightroom Classic, I get an error.

When I click details, I see:

Exit Code: 125
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '125' occurred while download
FATAL: Error occurred in install product workflow with error code 125 error message {https://cdn-ffc.oobesaas.adobe.com/core/v2/applications?name=LTRM&version=11.4.1&platform=win64&build=11.4.1.202206241800,P:-4,PS:404,G:-4}
-------------------------------------------------------------------------------------

After clicking the link in the error message I see:

https://cdn-ffc.oobesaas.adobe.com/core/v2/applications?name=LTRM&version=11.4.1&platform=win64&buil...


Request URL:
Application Not Authorized.
 
Obviously I'm logged in to everything, and I have a paid subscription to the Photography plan - but the Adobe Creative Cloud app keeps asking me to log in over and over again.
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New Here ,
Jul 02, 2022 Jul 02, 2022

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I'm using Creative Cloud 4.6.0.386 on Windows 10

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Community Expert ,
Jul 02, 2022 Jul 02, 2022

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Update your Creative Cloud Desktop App from the App 'Help'  menu.

It should be currently- v5.7.0....

 

 

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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LEGEND ,
Jul 02, 2022 Jul 02, 2022

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Wow, old. And odd, when I look at the link below, that version does not show up, but v 4.6.0.384 is nearly 4 years out of date. You might have to remove it before you can update to current.

 

CC version history: https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

 

About uninstalling:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

And to install:

https://www.adobe.com/creativecloud/desktop-app.html

 

 

 

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