Error 215 Application Not Authorized.

New Here ,
Jul 02, 2022 Jul 02, 2022

Copy link to clipboard

Copied

When I open Adobe Creative Cloud and click Update next to my Lightroom Classic, I get an error.

When I click details, I see:

Exit Code: 125
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '125' occurred while download
FATAL: Error occurred in install product workflow with error code 125 error message {https://cdn-ffc.oobesaas.adobe.com/core/v2/applications?name=LTRM&version=11.4.1&platform=win64&build=11.4.1.202206241800,P:-4,PS:404,G:-4}
-------------------------------------------------------------------------------------

After clicking the link in the error message I see:

https://cdn-ffc.oobesaas.adobe.com/core/v2/applications?name=LTRM&version=11.4.1&platform=win64&buil...


Request URL:
Application Not Authorized.
 
Obviously I'm logged in to everything, and I have a paid subscription to the Photography plan - but the Adobe Creative Cloud app keeps asking me to log in over and over again.
TOPICS
Windows

Views

39

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 02, 2022 Jul 02, 2022

Copy link to clipboard

Copied

I'm using Creative Cloud 4.6.0.386 on Windows 10

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 02, 2022 Jul 02, 2022

Copy link to clipboard

Copied

Update your Creative Cloud Desktop App from the App 'Help'  menu.

It should be currently- v5.7.0....

 

 

Regards. My System: Lr-Classic 11.4.1 Photoshop 23.4.1, ACR 14.4.2, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.2, Windows-10.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 02, 2022 Jul 02, 2022

Copy link to clipboard

Copied

LATEST

Wow, old. And odd, when I look at the link below, that version does not show up, but v 4.6.0.384 is nearly 4 years out of date. You might have to remove it before you can update to current.

 

CC version history: https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

 

About uninstalling:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

And to install:

https://www.adobe.com/creativecloud/desktop-app.html

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines