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Error message when opening image from LrC into photoshop

Community Beginner ,
Jan 18, 2024 Jan 18, 2024

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Hi there, 

every time I try to open up an image from Lightroom into Photoshop I get an error message that reads " the file cannot be edited because adobe Photoshop 2024 cannot be launched". I've attached an image of this error. A second error message will Pop up reading "an internal error has occurred AgstoreProviderSession:getEntityByID: ID must be a number or a string". I have also attached an image of this error. The image will eventually open in Photoshop, but it takes a really long time, whereas before it was almost instantly opening in Photoshop.  I tried using the newest version of Lightroom and a photoshop, but the issue still persisted if not more bugs and issues were occurring with the newer version. I'm using Photoshop version 25.

IMG_5696.jpeg

IMG_5697.jpeg


System info:  

Lightroom Classic version: 12.3 [ 202304101834-a085245c ]
License: Creative Cloud
Language setting: en-CA
Operating system: Mac OS 14
Version: 14.0.0 [23A344]
Application architecture: x64
Logical processor count: 6
Processor speed: 3.0GHz
SqLite Version: 3.36.0
Built-in memory: 24,576.0 MB
Real memory available to Lightroom: 24,576.0 MB
Real memory used by Lightroom: 3,143.2 MB (12.7%)
Virtual memory used by Lightroom: 45,745.5 MB
Memory cache size: 44.6MB
Internal Camera Raw version: 15.3 [ 1451 ]
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1871MB / 12287MB (15%)
Camera Raw real memory: 1976MB / 24576MB (8%)
Standard Preview Size: 3200 pixels
Displays: 1) 3200x1800

Graphics Processor Info:
Metal: AMD Radeon Pro 570X
Init State: GPU for Image Processing supported by default
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Volumes/oct 2023/boudoir/booty catalog/booty catalog.lrcat
Settings Folder: /Users/patrick/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

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LEGEND ,
Jan 18, 2024 Jan 18, 2024

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Please in LrC bring up /preferences/external editing/ and take a screen capture of it, then post that in a reply.

 

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LEGEND ,
Jan 18, 2024 Jan 18, 2024

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Lightroom Classic version: 12.3 [ 202304101834-a085245c ]
License: Creative Cloud
Language setting: en-CA
Operating system: Mac OS 14
Version: 14.0.0 [23A344]

 

 

LrC v12.3 on MACOS v 14.0? Why?

 

Why have you not upgraded to  LrC v13.1, and why not to MACOS  v14.2.1 (note that MACOS 14.2.0 has issues with LrC)

 

And see:

https://helpx.adobe.com/lightroom-classic/kb/lightroom-classic-and-macos-sonoma.html

 

An afterthought, your PS, it is not perhaps a Beta copy?

 

 

 

 

 

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Community Beginner ,
Jan 19, 2024 Jan 19, 2024

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The software that I used to send my clients their galleries I've been having a lot of issues with the newer version of Lightroom classic hence why I'm using an older version. I have been in touch with the software company to try to fix it but for now I'm using an older version so that I can get galleries out. as for your question for external editing, I can't seem to find where preferences are if you can direct me a little bit more on that would be fantastic.

the photo shop is not beta copy.

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LEGEND ,
Jan 19, 2024 Jan 19, 2024

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Ok, so you need to stay with v12 for compatibility with clients that have not upgraded.

 

So why v12.3 and not v12.5?

 

https://www.lightroomqueen.com/whatsnew/classic/

 

And Please in LrC bring up /preferences/external editing/ ad post in a reply a screen Capture of that.

 

On MACOS I think that is in /File/Preferences/

5.png

 

 

and see: https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-12-5-edit-in-photoshop-2024-2...

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Community Beginner ,
Jan 19, 2024 Jan 19, 2024

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Community Beginner ,
Jan 19, 2024 Jan 19, 2024

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Hi,

It seems like there might be compatibility issues between your current versions of Lightroom and Photoshop. To address this, I recommend checking for updates in both applications. Also, ensure your system meets the required specifications for the latest versions. If the problem persists, consider reinstalling the Adobe Creative Cloud apps. Feel free to reach out if you need further assistance.

Best,
[Osman_04]

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