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New Here ,
Jun 16, 2021 Jun 16, 2021

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Error message.

I can't open Lightroom classic anymore. Crash and error message that automatically closes Lr.

I checked for updates, restarted the computer, uninstalled and reinstalled Lr, nothing worked for 2 days.

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Crash or freeze, Problem or error

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LEGEND ,
Jun 16, 2021 Jun 16, 2021

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Please provide the following basic information:

 

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Version 10.3
With subscription. Photoshop works fine and Lr works on my laptop, but no longer opens on my home computer.

I didn't do anything special.
It worked last week, and for two days I have had this error message.

 

Error message :201788027_496543741573751_3706252276950141105_n.jpg
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="10.3" build="[202105281559-8dc50eb4]" source="Windows-Client" crashType="n/a">
<time year="2021" month="6" day="16" hour="15" minute="33" second="31" timeoffset="60" timezone="Paris, Madrid (heure d’été)"/>
<user guid="29f382a7-8f52-46d7-8558-2dff9bbeb6aa"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="fr-BE" oslanguage="fr-FR" ram="32710" machine="Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="8" cpuType="8664" cpuFreq="3600 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1650" description="NVIDIA GeForce GTX 1650" driverDate="20210325000000.000000-000" driverVersion="27.21.14.6589" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F0A&#38;SUBSYS_879C1043&#38;REV_A1&#92;4&#38;37732CF4&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFABFB7D8D5">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFABFB7D8D5" symbolname="cask::ShaderList&#60;cask::ConvShader,cask::Convolution&#62;::availableShaders"/>
<stackStatement index="1" address="0x00007FFABFB7032A" symbolname="cask::ShaderList&#60;cask::ConvShader,cask::Convolution&#62;::availableShaders"/>
<stackStatement index="2" address="0x00007FFAC0C65F20" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FFAC064EB07" symbolname="cask::SafeEnum&#60;cask::md::Algorithm_ENUMCLASS_SCOPEWRAPPER&#62;::operator="/>
<stackStatement index="4" address="0x00007FFAC00104A6" symbolname="NVENCODEAPI_Thunk"/>
<stackStatement index="5" address="0x00007FFAC087D0FE" symbolname="OpenAdapter10"/>
<stackStatement index="6" address="0x00007FFAC0830ADD" symbolname="OpenAdapter10"/>
<stackStatement index="7" address="0x00007FFAC08301E5" symbolname="OpenAdapter10"/>
<stackStatement index="8" address="0x00007FFAC08A29D8" symbolname="OpenAdapter12"/>
<stackStatement index="9" address="0x00007FFAC088B7A1" symbolname="OpenAdapter10"/>
<stackStatement index="10" address="0x00007FFAC088A96C" symbolname="OpenAdapter10"/>
<stackStatement index="11" address="0x00007FFAC0888B93" symbolname="OpenAdapter10"/>
<stackStatement index="12" address="0x00007FFAC0895F01" symbolname="OpenAdapter12"/>
<stackStatement index="13" address="0x00007FFAC0896D07" symbolname="OpenAdapter12"/>
<stackStatement index="14" address="0x00007FFAA7929D25" symbolname="D3D12GetInterface"/>
<stackStatement index="15" address="0x00007FFAA79271F3" symbolname="D3D12GetInterface"/>
<stackStatement index="16" address="0x00007FFA8D58942D" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="17" address="0x00007FFA8D588CD5" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="18" address="0x00007FFA8D543B24" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="19" address="0x00007FFA8D4DA39D" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="20" address="0x00007FFA8D4D70F5" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="21" address="0x00007FFA8D4A9835" symbolname="OrtGetApiBase"/>
<stackStatement index="22" address="0x00007FFA8D594DF4" symbolname="OrtGetWinMLAdapter"/>
<stackStatement index="23" address="0x00007FFAA62F6B05" symbolname="DllGetActivationFactory"/>
<stackStatement index="24" address="0x00007FFAA62E188E" symbolname="DllGetActivationFactory"/>
<stackStatement index="25" address="0x00007FFAA62C1498" symbolname="DllGetActivationFactory"/>
<stackStatement index="26" address="0x00007FFAA62C0E35" symbolname="DllGetActivationFactory"/>
<stackStatement index="27" address="0x00007FFAA6276094" symbolname="DllCanUnloadNow"/>
<stackStatement index="28" address="0x00007FFAA62760F9" symbolname="DllCanUnloadNow"/>
<stackStatement index="29" address="0x00000000214F1CDE" symbolname="zip_stat_index"/>
<stackStatement index="30" address="0x00000000214F134F" symbolname="zip_stat_index"/>
<stackStatement index="31" address="0x00000000214F0321" symbolname="zip_stat_index"/>
<stackStatement index="32" address="0x0000000021333FE1" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="33" address="0x00000000213333B3" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="34" address="0x0000000021336215" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="35" address="0x0000000021335F03" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="36" address="0x0000000021332309" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="37" address="0x00000000210B2FA6" symbolname="AgRedeye_load"/>
<stackStatement index="38" address="0x00000000210AFACD" symbolname="AgRedeye_load"/>
<stackStatement index="39" address="0x00000000210B1EDA" symbolname="AgRedeye_load"/>
<stackStatement index="40" address="0x00007FFAF78F2150" symbolname="TpAllocPool"/>
<stackStatement index="41" address="0x00007FFAF78E315A" symbolname="TpReleaseCleanupGroupMembers"/>
<stackStatement index="42" address="0x00007FFAF6607034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="43" address="0x00007FFAF78E2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000000002DCA3B70"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x000000002DCA3B70"/>
<register name="RSI" value="0x000000001FE9F108"/>
<register name="RDI" value="0x000000001FC52680"/>
<register name="RSP" value="0x0000000002A0C570"/>
<register name="RBP" value="0x00007FFAC4199C50"/>
<register name="RIP" value="0x00007FFABFB7D8D5"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
<binaryImage start="0x0000000140000000" end="0x000000014122B000" path="adobe\Lightroom.exe"/>
<binaryImage start="0x00007FFAF7890000" end="0x00007FFAF7A85000" path="ntdll.dll"/>
<binaryImage start="0x00007FFAF65F0000" end="0x00007FFAF66AD000" path="kernel32.dll"/>
<binaryImage start="0x00007FFAF5580000" end="0x00007FFAF5848000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFAF5320000" end="0x00007FFAF547F000" path="crypt32.dll"/>
<binaryImage start="0x00007FFAF5220000" end="0x00007FFAF5320000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FFAF6910000" end="0x00007FFAF6AB0000" path="user32.dll"/>
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<binaryImage start="0x00007FFAE9430000" end="0x00007FFAE94A7000" path="adobe\CRClient.dll"/>
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<binaryImage start="0x00007FFAF6760000" end="0x00007FFAF678A000" path="gdi32.dll"/>
<binaryImage start="0x00007FFAE8A40000" end="0x00007FFAE8B4B000" path="winhttp.dll"/>
<binaryImage start="0x00007FFAF5110000" end="0x00007FFAF521B000" path="gdi32full.dll"/>
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</binaryImageSet>
<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

 

You can also try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

 

As far as I see you don't have installed the latest version of the NVidia driver.

Please check the NVidia site for a new version, install it and check again.

 

 

 

 

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New Here ,
Jun 17, 2021 Jun 17, 2021

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I have not been able to come up with some of the proposed solutions.
I went back to the previous update (version 10.2) and the program no longer crashes.

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LEGEND ,
Jun 17, 2021 Jun 17, 2021

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Please add your problem/workaround at the feedback site, where at least one  actual Adobe Tech pays attention:

https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872

 

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New Here ,
Jun 17, 2021 Jun 17, 2021

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LATEST

It's done, thank you.

Good night

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LEGEND ,
Jun 16, 2021 Jun 16, 2021

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LEGEND ,
Jun 16, 2021 Jun 16, 2021

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community guidelines