Escalating service call with chat

New Here ,
Feb 03, 2022 Feb 03, 2022

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Hi All

 

I am having problems with Lightroom Classic which Adobe support were not able to fix via chat and access to my iMac, so they arranged a call back with a senior technician for Monday 31st. 

 

I waited in and no one called.  Using chat I asked why i was not called and they said that I did not pick up.  They then promised a scond call later that day and asked for my phone number as a they did not have a record of it!.. So I waited in again and no call. 

 

Again I asked, via chat, "where was my call ?"and they gave no explanation but scheduled a 3rd call for Wednesday (you have to give 24 hours to schedule a call apperntly and as it was after 17.00 and callback can only be scheduled 'till 17.00 I could not not be called on the Tuesday).

 

So I waited in again on Wednesday and even asked them (by chat) to confirm in advance that the were going to call me and they said "yes".  Which of course they did not.

 

So I got onto them by chat (again) and scheduled call no 4 today at 11.00.  It's now 11.45, what do you think my chances are of a call back?

 

I think this is the worst customer service I have experianced in such a long time, exacerbated by there being no ability to call them or even make a formal compliant via their web site.  Shame on you Adobe for treating customers with such contempt.

 

Has anyone found a way to complian/escalate a support issue?  

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LEGEND ,
Feb 03, 2022 Feb 03, 2022

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We're not Adobe in this forum, over 99% of us are just other Lightroom Classic users. Complaining to us doesn't help, and no, we don't know how to get your issue escalated.

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