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Export>Select Folder window freezes LR CC (after mid-export PC crash)

New Here ,
Jun 03, 2018 Jun 03, 2018

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Hey all.

I'm running LR CC on Win10, and I was exporting photos normally when my computer crashed from what I think was an overheat.

I rebooted, deleted the photo files that had been made in the filesystem but not fully created (about 6 of 12), and then attempted to re-export. When I went to choose the specific folder (in Choose Later), the Choose Folder window appeared to be responsive for about half a second, then froze. In that state, I'm unable to press Cancel or select any folder at all, or close Lightroom short of force-closing it via the Task Manager.

I've tried the following, and these didn't help:

  • Renaming the folder where the failed export occurred
  • Reinstalling Lightroom
  • Resetting all preferences
  • Exporting from the Library instead of the Develop module
  • Exporting one photo instead of multiple
  • Changing export preferences (resolution)
  • Exporting different files than the ones that failed initially to export
  • Choosing the folder with Specific Folder (instead of Choose Folder Later)

However, any option that does not require me to open the Choose Folder window seems to work fine. So, for now I'm exporting to My Documents and moving them manually from there.

Help!

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correct answers 1 Correct answer

New Here , Jun 03, 2018 Jun 03, 2018
Okay, so I fixed it.I just tried to re-export the files that had failed initially using the My Documents folder export. That worked. Then I went to export something else, and the Choose Folder window now takes input and doesn't crash the butt out of my LR.So for anyone else who has this problem, Merry Christmas.

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New Here ,
Jun 03, 2018 Jun 03, 2018

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Okay, so I fixed it.

I just tried to re-export the files that had failed initially using the My Documents folder export. That worked. Then I went to export something else, and the Choose Folder window now takes input and doesn't crash the butt out of my LR.

So for anyone else who has this problem, Merry Christmas.

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New Here ,
May 14, 2021 May 14, 2021

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Hi!

I have the same problem right now and I really dont know how to fix it.
I was thinking uninstalling and installing another version of Lr would solve it, but apparently I cant uninstall it. Do you have any tips on how to do it? (i went to settings-programs-Lr-uninstall and it doesnt work this way)

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Adobe Community Professional ,
May 14, 2021 May 14, 2021

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You can uninstall and reinstall by using the Adobe Creative Cloud Desktop app. 

 

If you're still having trouble after that, I recommend creating a new thread, since this one (which is a few years old) is already marked as "answered."

 

 

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