File not found message after manually locating file

New Here ,
Nov 05, 2021 Nov 05, 2021

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I recently installed Lightroom Classic to a new computer and it is unable to locate the original file locations.  I have been attempting to manually locate and re-link to the original files (the files are still in their original location and file path on an external drive), however when I do this I go to the develop module and get the error 'file not found' but when I go back to the library window the '!' no longer appears on the thumbnail. Any advice welcome to help me re-link the files. 

 

I am using Mac

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LEGEND ,
Nov 05, 2021 Nov 05, 2021

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Please provide one example of the full folder/path name and complete file name with extension. Not a made up example, but an actual folder/path name and file name.


Are any hard disks listed more than once in the Folder Panel of Lightroom Classic?

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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Are you using a slash (/) anywhere in the path to the images (file name, folder name, disk name)? That would explain it. Using a slash in a folder name is perfectly correct for MacOS, but Lightroom can't deal with it because it uses the slash as folder separator. That means that if you place an image in a folder called something like "Fall/Winter", then Lightroom thinks that this is a folder called "Fall" with a subfolder called "Winter" inside it. Obviously that will result in 'image not found'.

 

-- Johan W. Elzenga

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LEGEND ,
Nov 05, 2021 Nov 05, 2021

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