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Find missing photo not working

Community Beginner ,
May 07, 2024 May 07, 2024

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I used to be able to select a missing photo and find it (using the menu option if I recall correctly or clicking on the missing photo indicator).  Clicking on the missing photo indicator no longer works.  I tried the menu item "Find all missing photos" which brought up like 12K of photos.  Still nothing works trying to 'find' it so LR recognizes it.  I feel like Adobe is making changes to functions that worked in the past but don't work now.

 

Running LR Classic 13.2 on a PC

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22621
Built-in memory: 16169.4 MB
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Community Expert ,
May 08, 2024 May 08, 2024

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In a first step try is to reset the preferences to the default settings.

Reset Procedure:

  • Close Lightroom.
  • Windows: Hold down [Alt]+[Shift] while restarting Lightroom.
    Mac: Hold down [Opt]+[Shift] while restarting Lightroom.
  • Overwrite the Preferences when prompted by the dialog.
  • Close Lightroom.
  • Restart Lightroom.

 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help, please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.7 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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LEGEND ,
May 08, 2024 May 08, 2024

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I feel like Adobe is making changes to functions that worked in the past but don't work now.

 

No, there has been no change from Adobe. What happens when you click on the missing file indicator? Is there any message or warning or error on the screen? If so, what are the exact words?

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Community Beginner ,
May 08, 2024 May 08, 2024

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Nothing happens when I click on the indicator.

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LEGEND ,
May 08, 2024 May 08, 2024

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Is the indicator is an exclamation point surrounded by a square as shown in Figure 2 here?


Did you follow the instructions from @AxelMatt above?

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Community Beginner ,
May 08, 2024 May 08, 2024

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LATEST

Yes and yes 🙂

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LEGEND ,
May 08, 2024 May 08, 2024

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Where do you keep you photos? An internal hard drive, an external hard drive, a NAS , the Cloud???

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Community Beginner ,
May 08, 2024 May 08, 2024

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External drive.  

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