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Fixed: Error when trying to email from Lightroom Classic 10.0

Explorer ,
Oct 20, 2020 Oct 20, 2020

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i just upgraded to lightroom classic 10 from 9.4  and can not email photos I get an error

 

"Internal error has occurred :?:0: attempt index field "font" (a nil value)

 

i disabled all plugins and got the same error

checked email account manager and my email is validated 

 

anyone else having that problem? 

{Moderator note: Thread retitled LRD-4205431}

 

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correct answers 2 Correct answers

Adobe Employee , Oct 21, 2020 Oct 21, 2020
Hi All, Our engineering team is aware of this issue and working towards a fix for the same. In the meantime, you can revert to a previous version which is version 9.4 through the Creative Cloud app: https://helpx.adobe.com/download-install/using/install-previous-version.html Regards, Sahil

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Adobe Employee , Dec 08, 2020 Dec 08, 2020
Hi all, We're happy to announce the release of Lightroom Classic 10.1 which includes the fix for this issue. Here's the list of fixed issue in this release: https://helpx.adobe.com/lightroom-classic/kb/fixed-issues.html Let us know if the update resolves the problem for those affected and share your feedback with us. Thanks, Mohit

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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I have the same problem and is looking for a solution

 

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LEGEND ,
Oct 20, 2020 Oct 20, 2020

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What plug-ins do you have?

 

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Explorer ,
Oct 21, 2020 Oct 21, 2020

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I disabled all plug-ins but continue to receive an error message when trying to send emails from within lightroom classic 10

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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This problem was very frustrating for me. I gave it my best shot to try to resolve the problem, no luck.   I uninstalled Lightroom v10 and reverted back to Lightroom v9.4.  Problem solved!  I will wait a few weeks for Lightroom v10.1 to re-install the update.  Lightroom V9.4 worked great for me so there really was no reasoon for the update at this time.  

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New Here ,
Oct 23, 2020 Oct 23, 2020

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No it doesn't work on my MacOS either.

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Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

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Hi All,

Our engineering team is aware of this issue and working towards a fix for the same.
In the meantime, you can revert to a previous version which is version 9.4 through the Creative Cloud app: https://helpx.adobe.com/download-install/using/install-previous-version.html

Regards,
Sahil

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LEGEND ,
Oct 21, 2020 Oct 21, 2020

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Must be a Windows issue as it works on Lr10 and Macos 10.15.7

 

The bug still exists and has for a LONG time where you can't email a photo by Right-clicking on the main photo in Library Loupe view.  The "Email Photo" popup menu item is there but it is grayed out.   It should be an easy JDI fix

 

Screen Shot 2020-10-21 at 3.45.53 PM.jpg

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Explorer ,
Oct 21, 2020 Oct 21, 2020

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I am running Lightroom classic on macbook Pro OS 10.15.7. worked fine before update

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New Here ,
Nov 04, 2020 Nov 04, 2020

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Riiiggghhht.  I'm going to revert back and run the risk and hassle of going back to an older catalog and HOPE everything works out and I don't lose all ability to run EITHER version.  No thanks.  I learned a long time ago never to try and revert back once a catalog change update was ran, and much work was done since.  That's an open invitation for disaster.

 

 Same issue here on Mac and since upgraded LR to 10.0.  I use a preset on email to change size and other aspects.  I suspect the problem lies somewhere in the new LR does not like an older export preset.

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New Here ,
Oct 25, 2020 Oct 25, 2020

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With the 10.0 release of Lightroom Classic, I can't email photos.  I get the error message UNABLE TO EXPORT AN INTERNAL ERROR HAS OCCURRED: ?;0:0: ATTEMPT TO INDEX FIELD 'FONT' (A NIL VALUE)  The same error message occurs on two different computers.  Any fix?

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LEGEND ,
Oct 26, 2020 Oct 26, 2020

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Adobe is aware of the bug: https://community.adobe.com/t5/lightroom-classic/m-error-when-trying-to-email-from-lightroom-classic... 

 

At this point, your only option is to wait for the next release (in about 7 weeks) or roll back to 9.4, as described in that post.

 

[Use the blue reply button under the first post to ensure replies sort properly.]

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Contributor ,
Nov 02, 2020 Nov 02, 2020

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(This is very distressing, especially as the update has removed the old catalog.  Seven weeks is a long time to be unable to email.)  

I am wondering if this is related (or if next update might finally fix) a long-standing problem with the font size in the email export window, which is always Large. It used to be possible to change the size, though it was a nuisance to have to do so every time.  Now it no longer seems possible to get either font or size to stay changed before beginning a message.  (Does not apply to subject line, but only to actual message.)  I have written about this issue more than once, to no avail.

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New Here ,
Oct 31, 2021 Oct 31, 2021

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LATEST

ABODE OFFERS THE WORST SERVICE.  THEY ONLY CARE ABOUT MILKING THE MOST MONEY FROM ITS CUSTOMERS AND FORCING THEM TO STICK WITH THEIR PRODUCT DESPITE S**T POOR SERVICE.

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New Here ,
Oct 22, 2020 Oct 22, 2020

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Same problem. Terrible.

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Explorer ,
Oct 22, 2020 Oct 22, 2020

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Error al exportar por correo en Lightroom a traves de Gmail

Mensaje: Se ha producido un error interno:0: attempt to index field 'font' (a nil value)

Me ocurre a raiz de la nueva actualizacion de Lightroom

Version 10.0  Camera Raw 13.0

Windows 10

 

Gracias

 

 

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New Here ,
Dec 25, 2020 Dec 25, 2020

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Its not just Catilina or Big Sur. The same problem exists with Mojave OS on a Imac Late 2012 27 inch. Ha, I updated to Mojave from High Sierra because I wanted to install LR version 10. Awaiting a fix. Its a function I use all the time 😞

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New Here ,
Dec 25, 2020 Dec 25, 2020

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Edit: I don't get an Error Message. The "email to" window pops up, but the export to Mac Mail never happens though you can see the progress task bar doing "somthing".

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New Here ,
Dec 25, 2020 Dec 25, 2020

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Edward:  this has been fixed with v10.1.  It's now working great for me. 
Jeff

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New Here ,
Dec 25, 2020 Dec 25, 2020

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Thank you Jeff. Yes I have heard that 10.1 fixed it but not for me. It may be my custom email export settings are bad/corrupted? I have installed 10.1, but the export to email still doesn't work. Will try deleting my email presets first (there are only 2 or 3), and maybe uninstall-reinstall 10.1 again andsee if that helps.

 

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New Here ,
Oct 21, 2020 Oct 21, 2020

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I'm getting the following error message when trying to email a photo from LRC 2021.  It worked fine with LRC 2020.

 

Unable to Export:

An internal error has occurred: ?:0: attempt to index field 'font' (a nil value).  See screenshot.

 

Any help out there?  Thanks.

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Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

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Works on my end.

Since there are many options, please tell us more about the exact steps you take.

Are you trying to send using an email application or directly? Export or directly? ....

I assume you are using LrC 10, since there is no version named 2021.

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New Here ,
Oct 23, 2020 Oct 23, 2020

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Thank you. Yes, LRC 10. I go to file/email photo & fill out the dialog box that opens up. Worked fine in LRC 9.4; not working in LRC 10. Nothing else changed.

Jeff

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Adobe Community Professional ,
Oct 23, 2020 Oct 23, 2020

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As @GoldingD already wrote: It's a confirmed bug and we'll have to wait for a fix.

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LEGEND ,
Oct 22, 2020 Oct 22, 2020

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Thank you.

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