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Freeze

New Here ,
May 19, 2024 May 19, 2024

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Hello. I recently changed my system, here are the specs:

 

CPU Amd Ryzen 7800 X3D

GPU Amd Rx 7900XTX Asrock

64 gigs of ram ddr5 6400 mhz

Windows 11 64 bit

 

My current version of lightroom is 7.2

 

Whenever i open the mask/correction section, the system slow down a lot. Sometimes i am able to apply the mask but most of the time Lightroom freeze (white screen). I also have issues in the visualization of images (inverted luminosity and colours).

Sometimes i get th message "the acces to the graphic accelerator was disabled. Obviously I tried to disable the acces in the option of lightroom but the problem came back again.

 

I uninstalled the Amd drivers with amd clean utility and installed them again with the latest version of adrenalin control wich is the 24.5.1

 

Here's the report from lightroom:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.2" build="[202402141005-bf1aeb84]" source="Windows-Client" crashType="n/a">
<time year="2024" month="5" day="19" hour="18" minute="55" second="22" timeoffset="60" timezone="ora legale Europa occidentale"/>
<user guid="ce748113-2f6f-4412-a912-21740dd2f008"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="it-it" userlanguage="it-IT" oslanguage="it-IT" ram="64658" machine="AMD Ryzen 7 7800X3D 8-Core Processor" model="AMD64 Family 25 Model 97 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="4192 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 7900 XTX" description="AMD Radeon RX 7900 XTX" driverDate="20240508000000.000000-000" driverVersion="31.0.24033.1003" videoModeDescription="3840 x 2160 x 4294967296 colori" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_744C&#38;SUBSYS_53041849&#38;REV_C8&#92;6&#38;38A90136&#38;0&#38;00000009" installedDisplayDrivers="amdxc64.dll,amdxn64.dll,amdxx64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="512 MB" caption="AMD Radeon(TM) Graphics" description="AMD Radeon(TM) Graphics" driverDate="20240508000000.000000-000" driverVersion="31.0.24033.1003" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_164E&#38;SUBSYS_88771043&#38;REV_CB&#92;4&#38;1EBE6A9C&#38;0&#38;0041" installedDisplayDrivers="amdxc64.dll,amdxn64.dll,amdxx64.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000002" instruction="0x00007FFAABBD53AC">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFAABBD53AC" symbolname="RaiseException"/>
<stackStatement index="1" address="0x000000005B8DC050" symbolname="AgGraphicsD2D_load"/>
<stackStatement index="2" address="0x000000005B7ABB90" symbolname="AgViewWinPanelHost::OnEraseBkgnd"/>
<stackStatement index="3" address="0x00007FFA60F48F3C" symbolname="unknown"/>
<stackStatement index="4" address="0x00007FFA60F4886F" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FFA60F4610E" symbolname="unknown"/>
<stackStatement index="6" address="0x00007FFA60F464D4" symbolname="unknown"/>
<stackStatement index="7" address="0x00007FFA60DE9579" symbolname="unknown"/>
<stackStatement index="8" address="0x00007FFAADB68961" symbolname="DispatchMessageW"/>
<stackStatement index="9" address="0x00007FFAADB6861C" symbolname="DispatchMessageW"/>
<stackStatement index="10" address="0x00007FFAADB73B5D" symbolname="GetClassLongW"/>
<stackStatement index="11" address="0x00007FFAAE6D33A4" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="12" address="0x00007FFAAC291AD4" symbolname="NtUserDispatchMessage"/>
<stackStatement index="13" address="0x00007FFAADB68504" symbolname="DispatchMessageW"/>
<stackStatement index="14" address="0x00007FFA60F2EAF2" symbolname="unknown"/>
<stackStatement index="15" address="0x000000014053FC48" symbolname="GetAppInstance"/>
<stackStatement index="16" address="0x00007FFA60F2F3F5" symbolname="unknown"/>
<stackStatement index="17" address="0x00007FFA60F62400" symbolname="unknown"/>
<stackStatement index="18" address="0x000000014033380A" symbolname="gudeVersion"/>
<stackStatement index="19" address="0x00007FFAACDD257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="20" address="0x00007FFAAE68AA48" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000005AA80000027"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x000000000000016A"/>
<register name="RDX" value="0xFFFFFFFFCB0117C1"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x000000000014F668"/>
<register name="RSP" value="0x000000000014F4E0"/>
<register name="RBP" value="0x0000000003010031"/>
<register name="RIP" value="0x00007FFAABBD53AC"/>
<register name="EFL" value="0x0000000000000206"/>
<register name="LastExceptionToRip" value="0x00000000AB8400B0"/>
<register name="LastExceptionFromRip" value="0x000000005C015059"/>
</registerSet>

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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
bd140106-07c4-47ad-be75-9da39f257a12
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
</crashreport>

 

[moved from bugs to discussions according to the community rules - Mod.]

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Community Expert ,
May 20, 2024 May 20, 2024

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Please provide a copy of your 'System Info'. This can be obtained from the LrC  Help > System Info menu item. The dialog that appears includes a Copy button, which should make the process of capturing the info easy. Paste the info into your next post..

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Community Expert ,
May 20, 2024 May 20, 2024

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Also, please clarify if you are using Lightroom or Lightroom Classic, or both, and LrC is crashing only.

You are writing Lr 7.2 (which is latest Lightroom) but the Crash report shows Lightroom Classic 13.2 (latest Classic).

 

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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Community Expert ,
May 20, 2024 May 20, 2024

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... and I forgot ... make sure to have the latest GPU driver installed:

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-7000-series/amd-r...

 

 

 

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Community Expert ,
May 20, 2024 May 20, 2024

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The screenshot is clearly Classic. I've no idea why the OP is quoting 7.2 as the version though, especially when crash report clearly indicates 13.2

 

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.2" build="[202402141005-bf1aeb84]"

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LEGEND ,
May 20, 2024 May 20, 2024

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My current version of lightroom is 7.2

 

I assume that is a typo error. That would be your copy of Lightroom not Lightroom Classic. And as staed from the bit of info below, you have LrC v13.2

 

<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" 

 

Now one bit of info that may indicate the cause of the problem:

 

GPU Amd Rx 7900XTX Asrock
I uninstalled the Amd drivers with amd clean utility and installed them again with the latest version of adrenalin control wich is the 24.5.1

 

Their is a known issue with AMD and the GPU configuration application treating LrC as a game, and altering some GPU settings as such resulting in LrC failure.  This is a AMD bug, not a Adobe bug.

 

 

 

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New Here ,
May 20, 2024 May 20, 2024

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Thanks! I disabled all the amd settings in the adrenaline software. For now seems working, so you have my deepest thanks! I really appreciated. I never would have thought that amd would enable settings for games in apps like Lightroom Classic or Photoshop. Anyway I hope this is the definitive solution! Thanks again!!

 

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