Freezing When Doing Certain Tasks

Report · Jul 17, 2023

To Whom It May Concern:

For years, I've been using Adobe Photoshop Lightroom 5.7, but I decided to subscribe to the Adobe Creative Cloud Photography plan so I can utilize the newest features of Adobe Photoshop Lightroom Classic 12.4.

In Adobe Photoshop Lightroom Classic 12.4, I've noticed that the RAM usage tends to be significantly higher, and I've had several instances where Adobe Photoshop Lightroom Classic 12.4 would either lockup or outright crash when doing things such as importing files and creating Standard previews, edit pictures, and exporting files.

I've looked online for some solutions, but I never seemm to find anything that would be a long term fix. As a matter of fact, something that I did today was purchase a Samsung 870 EVO SATA 2.5" SSD 1TB for the sole purpose of being the temporary location of my RAW files that I'm actively working on, but unfortunately, that did not resolve the issue.

I've included the information from my Adobe Crash Report, but when I tried to click the Click here hyperlink in the Error Report for "Adobe Lightroom Classic" window, nothing appears. Due to that, I am unable to see the solution or workaround for the errors I'm receiving.

Fortunately, I still have Adobe Photoshop Lightroom 5.7 installed, so I will still be able to continue working, but if anyone has any suggestions regarding what I can do to run Adobe Photoshop Lightroom Classic 12.4 for extended period of time without crashing, I'm open to ideas.

Thank you very much for your time and cooperation.

Adobe Crash Report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="12.0.0.202304060538_39d0b25" clientVersion="12.0.0.202304060538_39d0b25" applicationName="Adobe Lightroom Classic" applicationVersion="12.4" build="[202306052221-b70c0975]" source="Windows-Client" crashType="n/a">
<time year="2023" month="7" day="17" hour="17" minute="3" second="52" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="4683dd77-6bd0-46eb-b8de-fefc6a4ee718"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32694" machine="AMD Ryzen 7 2700X Eight-Core Processor" model="AMD64 Family 23 Model 8 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="4192 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1080" description="NVIDIA GeForce GTX 1080" driverDate="20230623000000.000000-000" driverVersion="31.0.15.3640" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_1B80&SUBSYS_61833842&REV_A1\4&1DA95F35&0&0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000006003D150">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x000000006003D150" symbolname="CreateObject"/>
<stackStatement index="1" address="0x00000000613C6544" symbolname="AgRedeye_load"/>
<stackStatement index="2" address="0x00000000616B32AF" symbolname="AgRedeye_load"/>
<stackStatement index="3" address="0x00000000612C5D9E" symbolname="AgRedeye_load"/>
<stackStatement index="4" address="0x000000006115D42B" symbolname="AgRedeye_load"/>
<stackStatement index="5" address="0x000000006126F5DA" symbolname="AgRedeye_load"/>
<stackStatement index="6" address="0x000000006126F589" symbolname="AgRedeye_load"/>
<stackStatement index="7" address="0x000000006115CB79" symbolname="AgRedeye_load"/>
<stackStatement index="8" address="0x000000006115CE09" symbolname="AgRedeye_load"/>
<stackStatement index="9" address="0x0000000061159A82" symbolname="AgRedeye_load"/>
<stackStatement index="10" address="0x0000000060F3284E" symbolname="AgRedeye_load"/>
<stackStatement index="11" address="0x00000000612C05EB" symbolname="AgRedeye_load"/>
<stackStatement index="12" address="0x00000000616B4313" symbolname="AgRedeye_load"/>
<stackStatement index="13" address="0x00000000616B2693" symbolname="AgRedeye_load"/>
<stackStatement index="14" address="0x00000000616B10E5" symbolname="AgRedeye_load"/>
<stackStatement index="15" address="0x00000000616B0BA9" symbolname="AgRedeye_load"/>
<stackStatement index="16" address="0x000000006164FF34" symbolname="AgRedeye_load"/>
<stackStatement index="17" address="0x00000000613252E4" symbolname="AgRedeye_load"/>
<stackStatement index="18" address="0x00000000614DD66C" symbolname="AgRedeye_load"/>
<stackStatement index="19" address="0x00000000614DCE03" symbolname="AgRedeye_load"/>
<stackStatement index="20" address="0x000000006132D0DC" symbolname="AgRedeye_load"/>
<stackStatement index="21" address="0x0000000061324B42" symbolname="AgRedeye_load"/>
<stackStatement index="22" address="0x00000000610B827D" symbolname="AgRedeye_load"/>
<stackStatement index="23" address="0x0000000061353674" symbolname="AgRedeye_load"/>
<stackStatement index="24" address="0x00000000611FF335" symbolname="AgRedeye_load"/>
<stackStatement index="25" address="0x00000000611FEFDC" symbolname="AgRedeye_load"/>
<stackStatement index="26" address="0x00000000611FED22" symbolname="AgRedeye_load"/>
<stackStatement index="27" address="0x00000000611FE3C4" symbolname="AgRedeye_load"/>
<stackStatement index="28" address="0x000000006127163D" symbolname="AgRedeye_load"/>
<stackStatement index="29" address="0x00000000612751DB" symbolname="AgRedeye_load"/>
<stackStatement index="30" address="0x00000000612739A1" symbolname="AgRedeye_load"/>
<stackStatement index="31" address="0x00007FFAE2492270" symbolname="TpAllocPool"/>
<stackStatement index="32" address="0x00007FFAE24831BA" symbolname="TpReleaseCleanupGroupMembers"/>
<stackStatement index="33" address="0x00007FFAE18B7614" symbolname="BaseThreadInitThunk"/>
<stackStatement index="34" address="0x00007FFAE24826B1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000037"/>
<register name="RBX" value="0x0000003841000000"/>
<register name="RCX" value="0x000000017C4AE1FC"/>
<register name="RDX" value="0x000000017C51B3BC"/>
<register name="RSI" value="0x0000000000000002"/>
<register name="RDI" value="0x00007FFA00000000"/>
<register name="RSP" value="0x000000003AE17810"/>
<register name="RBP" value="0x0000000000000037"/>
<register name="RIP" value="0x000000006003D150"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

System Info:

Lightroom Classic version: 12.4 [ 202306052221-b70c0975 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Business Edition

Version: 10.0.19045

Application architecture: x64

System architecture: x64

Logical processor count: 16

Processor speed: 4.1GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Built-in memory: 32694.3 MB

Dedicated GPU memory used by Lightroom: 19.2MB / 8072.0MB (0%)

Real memory available to Lightroom: 32694.3 MB

Real memory used by Lightroom: 1245.9 MB (3.8%)

Virtual memory used by Lightroom: 1440.6 MB

GDI objects count: 797

USER objects count: 2599

Process handles count: 3081

Memory cache size: 276.6MB

Internal Camera Raw version: 15.4 [ 1508 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 285MB / 16347MB (1%)

Camera Raw real memory: 288MB / 32694MB (0%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 1920 pixels

Displays: 1) 1920x1080, 2) 1920x1080, 3) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

DirectX: NVIDIA GeForce GTX 1080 (31.0.15.3640)

Init State: GPU for Export supported by default

User Preference: Off

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\[Insert Specific User Folder Here]\Pictures\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\[Insert Specific User Folder Here]\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

Config.lua flags: None

Adapter #1: Vendor : 10de

Device : 1b80

Subsystem : 61833842

Revision : a1

Video Memory : 8072

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x19

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce GTX 1080/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 536.40

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_uniform_buffer_std430_layout GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

Report · Jul 18, 2023

I've reviewed your crash reports.

You have three distinct crashes - two of which are unique to your system. The other is experienced by just a couple of customers. Crashes with this low of volume tend to be very system specific. Since you are on Windows, I would start with Video Drivers. Make sure you are running the absolute latest nVidia STUDIO driver for your card.

Rikk Flohr: Adobe Photography Org

Report · Jul 18, 2023

At the moment, I'm currently have the most recent drivers for NVIDIA Studio Driver. However, I do acknowledge the fact that, while my video card does have the GPU Compute benchmark score of 2000 or greater, it is a video card from 2016.

At any rate, I'll reinstall Version: 536.40 of the NVIDIA Studio Driver and see if the re-installation helps. Otherwise, I may end up having to either use Adobe Photoshop Lightroom Classic 12.4 for smaller projects or upgrade the video card when funds allow.

Since the e Click here hyperlink in the Error Report for "Adobe Lightroom Classic" window didn't launch, where can I obtain more information about the sources of the crashes for my system?

Report · Jul 18, 2023

Ironically enough, NVIDA just released Version: 536.67 of the NVIDIA Studio Driver today.

I did not find this out until I did the clean install of Version: 536.40 of the NVIDIA Studio Driver.

Anyway, I'll give that a try and report back on what happens.

Report · Jul 18, 2023

While I did manage to get further on building the Standard Previews after upgrading to Version: 536.67 of the NVIDIA Studio Driver, it still ended up crashing.

Unfortunately, I still can't click the Click here hyperlink in the Error Report for "Adobe Lightroom Classic" window to see what other solutions and workarounds are available.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="12.0.0.202304060538_39d0b25" clientVersion="12.0.0.202304060538_39d0b25" applicationName="Adobe Lightroom Classic" applicationVersion="12.4" build="[202306052221-b70c0975]" source="Windows-Client" crashType="n/a">
<time year="2023" month="7" day="18" hour="9" minute="47" second="27" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="4683dd77-6bd0-46eb-b8de-fefc6a4ee718"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32694" machine="AMD Ryzen 7 2700X Eight-Core Processor" model="AMD64 Family 23 Model 8 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="4192 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1080" description="NVIDIA GeForce GTX 1080" driverDate="20230712000000.000000-000" driverVersion="31.0.15.3667" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1B80&#38;SUBSYS_61833842&#38;REV_A1&#92;4&#38;1DA95F35&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000061E51BE6">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000061E51BE6" symbolname="zip_source_win32handle_create"/>
<stackStatement index="1" address="0x000000006155B161" symbolname="AgRedeye_load"/>
<stackStatement index="2" address="0x000000006133864E" symbolname="AgRedeye_load"/>
<stackStatement index="3" address="0x00000000612C6035" symbolname="AgRedeye_load"/>
<stackStatement index="4" address="0x000000006014C66B" symbolname="RegKey::getKey"/>
<stackStatement index="5" address="0x000000006115B539" symbolname="AgRedeye_load"/>
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Report · Jul 18, 2023

One more thing that I'll try in a few days is creating a new Lightroom Classic catalog file and import a large batch of RAW files into it.

If that resolves the issue, I'l let everyone know.

Report · Aug 16, 2023

It has been a few weeks since I last posted, and it's finally time to report on what happened.

Unfortunately, creating a new Lightroom Classic catalog file in Adobe Photoshop Lightroom Classic 12.4 did not really resolve the issue.

Ultimately, I looked at adjusting some settings just for Adobe Photoshop Lightroom Classic 12.4 in NVIDIA Control Panel. Additionally, I performed the following:

Fully enabled graphics acceleration in Adobe Photoshop Lightroom Classic 12.4
Increasing the Camera Raw Cache to 200.0 GB
Increasing the Video Cache to 64.0 GB
Changing the Standard Preview Size to Auto (1920px)

Those things helped to an extent, but when Adobe Photoshop Lightroom Classic 12.4 was exporting a large amount of pictures, it would still crash on occasion.

After I completed my major exporting project, I decided to run Cinebench R15 for the first time in a few years, and I noticed that the most recent version of Cinebench is now Cinebench R23. After attempting to run the benchmark test in Cinebench R23, my entire computer ended up crashing.

As @Rikk Flohr: Photography suggested, the issue was localized to my system.

To be more specific, it was localized to the 4.2 GHz overclock that I implemented on my AMD Ryzen 7 2700X.

After changing the overclock to 4.0 GHz, I ran the benchmark test in Cinebench R23 again, and I was able to complete the test without any issues.

While my EVGA GeForce GTX 1080 Superclocked was already overclocked by EVGA, I decided to download and install MSI Afterbruner and use the Overclock Scanner to automate things and let MSI Afterburner choose the best settings for my EVGA GeForce GTX 1080 Superclocked.

When all of that was said and done, I decided to export my most recent project of over 1,000 pictures again.

I was able to export all of the pictures of my most recent project without Adobe Photoshop Lightroom Classic 12.4 crashing.

When everyting was said and done, my 4.2 GHz overclock of my AMD Ryzen 7 2700X that I performed a few years ago ended up being the major cause of my issues in Adobe Photoshop Lightroom Classic 12.4 and reducing the overclock down to 4.0 GHz and adjusting settings in NVIDIA Control Control ended up resolving my issue.

At some point, I will need to continue to invest in upgrading my hardware components, but as of right now, my issue is currently resolved.

Freezing When Doing Certain Tasks

1 Correct answer