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GPU Acceleration

New Here ,
Aug 14, 2019 Aug 14, 2019

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Trying to enable GPU Acceleration however this is what I am getting.

GPUlightroomerror1.png

I went over the minimum requirements for it and everything and couldn't figure it out. So please let me know where I went wrong. Or if I am reading all this wrong lol.

Here's all the info.

GPUlightroomerror2.pngGPUlightroomerror3.pngGPUlightroomerror4.png

GPUlightroomerror5.png

Thanks in advanced!

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correct answers 1 Correct answer

LEGEND , Aug 14, 2019 Aug 14, 2019

As of about 2 and a half hours ago, officially a known issue. See comment by simonsaith, currently at the end of:

No Graphics Acceleration v8.4

simonsaith  wrote

Thanks all for help troubleshooting and providing the log files to us. At this point, we can confirm that if your OS, GPU card and driver version does not support the DirectX 12/Metal, then the OpenGL based GPU acceleration fallback is no longer available in the latest LrClassic 8.4 release (also applies to ACR 11.4, LrCC 2.4). Although th

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LEGEND ,
Aug 14, 2019 Aug 14, 2019

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As of about 2 and a half hours ago, officially a known issue. See comment by simonsaith, currently at the end of:

No Graphics Acceleration v8.4

simonsaith  wrote

Thanks all for help troubleshooting and providing the log files to us. At this point, we can confirm that if your OS, GPU card and driver version does not support the DirectX 12/Metal, then the OpenGL based GPU acceleration fallback is no longer available in the latest LrClassic 8.4 release (also applies to ACR 11.4, LrCC 2.4). Although this is recognized as a bug, but the team has planned to drop OpenGL support in the next release. The reason is that some OS vendors have make it public that they will deprecate the OpenGL API soon.

Practically, this typically means the bug will show up if you have a Windows 7 OS and/or older version of GPU card or driver. There is currently no known workaround for the bug. The team is investigating possible temporary relief. For the long term, customers are strongly recommended to consider updating your machine to the latest Windows and macOS and GPU drivers to take advantage of the possible GPU performance gain.

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Community Beginner ,
Dec 28, 2021 Dec 28, 2021

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I have the same issue as the orignal poster has/had. But my system is up to date, dx12 compatible (has that one running), yet I cannot activate gpu acc. Any help?

 

 

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LEGEND ,
Dec 28, 2021 Dec 28, 2021

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I have the same issue as the orignal poster has/had. But my system is up to date, dx12 compatible (has that one running), yet I cannot activate gpu acc. Any help?

 

 


By @Blue224210386tk9

 

I see you have started a new thread on this, so please, do not continue your discussion here, use the other thread.

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Adobe Community Professional ,
Aug 14, 2019 Aug 14, 2019

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Pretty sure you need Windows 10 or mac os X Mojave to get full acceleration. It will rarely work in windows 7.

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Adobe Community Professional ,
Aug 15, 2019 Aug 15, 2019

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Yup, AFAIK you need support for DirectX12 which is only given by later GPU/Driver and Windows 10.

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New Here ,
Aug 15, 2019 Aug 15, 2019

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I have identical issue, but with Intel 4600 graphics on i7

LR 8.3.x worked ok with the GPU, and latest PS works fine too.

Not sure I can see too much performance reduction. What functions will get 'hit' the most??

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New Here ,
Aug 15, 2019 Aug 15, 2019

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Thanks all for the help. I'm in the process of a new build anyway so I guess I just gotta wait til my parts come together.

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