Hang on import

[george5FBC]

There are previous posts from a few years ago. But never seemed to have been resolved. I'm trying to import 20 photos and it keps hanging trying to ask if i want to quite or wait. its 10 minutues between each refresh where i get a chance at 1 click. Its a joke!!

I've tried disabling rtx card.tried using card reader, direct from camera all of the solutions that are avialble to try on the internet but I don't knwo what happened as it used to be a breeze working with it. Anyone help at all?!

[dj_paige]

Try deleting your preference file (or moving it to somewhere else in case this doesn't work). https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

[george5FBC]

cheers, but didn't help

[dj_paige]

Perhaps the camera card is bad.

[george5FBC]

tried different cards, different camera. its just crazy. I turned off gpu acceleration this seemed to work...once. now  its back to being completely useless

[dj_paige]

Some background information would be helfpul.

Please state clearly the version NUMBER of your Lightroom Classic. (we need the version NUMBER and not words like "latest" or "up-to-date")

Please state clearly the version NUMBER of your operating system. (we need the version NUMBER and not words like "latest" or "up-to-date")

Can you copy the photos to your hard disk using your operating system? Or does it hang that way as well?

[george5FBC]

WINDOWS 10: 19045.4291

LRC: 202208080927-8A575C91

yes i can copy just on to my HD no problem. 

I can alos import using LRC but its jsut insanely slow. dunno if a particular update has changed things but it used to be fine

[dj_paige]

I was expecting a version number like 13.2, but you clearly don't have that. First thing I would do is update your LrC to 13.2.

Can you import without the software "hang" from the files on the hard disk?

I do not understand this sentence: "I can alos import using LRC but its jsut insanely slow." How were you trying to import? Please be specific an detailed.

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.