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HDR files that have been Enhanced Denoised are causing intermittent crashes

New Here ,
Dec 23, 2024 Dec 23, 2024

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I've been having a lot of intermittent crashes after I denoise an HDR merged file, and I attempt to add that file to a collection or view it again in the library or in the develop module. This isn't happening during the denoise process or immediately afterward. It happens after the file is created and is available in the library. It's an intermittent problem, too, so it's hard to reproduce. It seems to happen most frequently with files that had mask layers added after the HDR merge and before the enhanced denoise feature was used.

 

I also noticed these enhanced files often won't sync, or if they are available on Lightroom Web, they have a vertical and horizontal white bar, making an incomplete box across the photo. For example: https://adobe.ly/3PbKsIq

 

I'm running the Mac version of Lightroom Classic v14.1.1 but have been having this problem with the last few versions. Could staff please see the crash reports I have submitted, which are associated with the email on this account? Thanks!

 

[moved from bugs to discussions according to the community rules - Mod.]

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correct answers 1 Pinned Reply

Adobe Employee , Dec 24, 2024 Dec 24, 2024
LEGEND ,
Dec 23, 2024 Dec 23, 2024

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Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

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New Here ,
Dec 23, 2024 Dec 23, 2024

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Lightroom Classic version: 14.1.1 [ 202412150940-551fb044 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 15
Version: 15.3.0 [24D5034f]
Application architecture: arm64
Logical processor count: 12
Processor speed: NA
SqLite Version: 3.36.0
Power Source: Plugged In, 80%
Built-in memory: 98,304.0 MB
Dedicated GPU memory used by Lightroom: 529.0MB / 73,728.0MB (0%)
Real memory available to Lightroom: 98,304.0 MB
Real memory used by Lightroom: 10,011.7 MB (10.1%)
Virtual memory used by Lightroom: 435,205.5 MB
Memory cache size: 1,227.1MB
Internal Camera Raw version: 17.1 [ 2098 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 3458MB / 49151MB (7%)
Camera Raw real memory: 3583MB / 98304MB (3%)

Cache1:
Final1- RAM:220.0MB, VRAM:0.0MB, VT_Stowe_NX500_NX_16-50mm_F2-2.8_S_(30_mm)_20151001_SAM_0760-Enhanced-NR.dng
NT- RAM:220.0MB, VRAM:0.0MB, Combined:220.0MB

Cache2:
m:1,227.1MB, n:2,446.1MB

U-main: 217.0MB

Standard Preview Size: 3456 pixels
Displays: 1) 3456x2234

Graphics Processor Info:
Metal: Apple M2 Max
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: ON

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/usrbingeek/Adobe Lightroom/Lightroom_Catalog/Lightroom_Catalog.lrcat
Settings Folder: /Users/usrbingeek/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) jf Bag-o-Goodies
2) jf Collection Mechanic
3) jf Collection Publisher
4) jf Data Explorer
5) jf Geocoding Support
6) jf Proximity Search
7) jf Smart-Collection Sync

Config.lua flags:

 

 

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Adobe Employee ,
Dec 24, 2024 Dec 24, 2024

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