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Help! Lightroom classic sync issues

New Here ,
Dec 22, 2022 Dec 22, 2022

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Hi!

 

I am suddenly unable to photos to my 'all synced photographs' catalog? Previously (for the last 14k images...) I have manually dragged from 'all photographs' to 'all synced photgraphs' to give me access across all web and mobile devices - but for some reason I am no longer able to do so? 

 

I am really hoping someone can help - it is driving me daft! 

 

thanks in advance! 

 

Dougie

Screenshot 2022-12-22 at 19.31.39.png

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Cross-app workflows , macOS

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Community Expert ,
Dec 22, 2022 Dec 22, 2022

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What is the current sync status being reported as? Click on the cloud icon at the top right of the LrC window to check the current status.

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New Here ,
Dec 22, 2022 Dec 22, 2022

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Thanks. It all looks ok: 

Screenshot 2022-12-22 at 21.14.02.png

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Community Expert ,
Dec 22, 2022 Dec 22, 2022

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Have you tried to sign out of your Adobe account via the Creative Cloud app, then sign back in again?

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New Here ,
Dec 23, 2022 Dec 23, 2022

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Yea, and I have tried to create a new sync location to see if that forced the sync to re-enable.... 

 

I might try to sign out all all devices (mob, desktop, laptop...). Just strange that this has been my work flow for 2+ years and now nothing I do seems to help...

 

If I delete the desktop app and reinstall, will it restore my images/edits OK?

 

Thanks for taking the time to offer your thoughts and help 👍

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Community Expert ,
Dec 23, 2022 Dec 23, 2022

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What else have you tried? If you create a new collection, does the "Sync with Lightroom" option appear at the bottom of the Create Collection dialog? If not, rather than uninstall/reinstall Lightroom Classic you might first try resetting the LrC Preferences: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

That often helps to resolve many unusual error conditions. Worth a try.

 

I doubt signing out of your other devices will help as this looks like a specific LrC issue.

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New Here ,
Dec 24, 2022 Dec 24, 2022

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thanks very much for your help. All of a sudden and for no reason..... it seems to be working fine again! Hopefully that is it sorted now...!

 

I appreciate your help

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