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help Lightroom keeps giving me an error and crashing posting info below.

New Here ,
Aug 16, 2021 Aug 16, 2021

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Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19042
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.1GHz
SqLite Version: 3.34.0
Built-in memory: 32642.6 MB
Real memory available to Lightroom: 32642.6 MB
Real memory used by Lightroom: 1171.0 MB (3.5%)
Virtual memory used by Lightroom: 1420.2 MB
GDI objects count: 643
USER objects count: 2157
Process handles count: 1875
Memory cache size: 141.7MB
Internal Camera Raw version: 13.3 [ 807 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 211MB / 16321MB (1%)
Camera Raw real memory: 148MB / 32642MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

 

 

i have unistalled, reinstalled, turned everything off and back on, tried to go to an older version, I dont even have to click on anything after a few seconds it still gives me error message i have sent report. I am at a loss on what to do. It has been several days. 

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New Here ,
Aug 16, 2021 Aug 16, 2021

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also photogshop is working fine and my computer is working fine. it is just lightroom

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LEGEND ,
Aug 16, 2021 Aug 16, 2021

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Lightroom keeps giving me an error

 

 

What is the error message? in verbatim. A screenshot would help

followup: Lightroom has encountered a problem and needs to close

 

 

also photogshop is working fine

 

 

Meaningless, LrC is a far larger resource pig than PS. 

 

 

Displays: 1) 1920x1080

 

 

sub 4K, in preferences, if you bring preferences up, do you have the option to use Graphics Processor on? Turn it off, sub 4K of no value, may actually break things. Mind, you, see below, you might not have a GPU, hence that would be off 

 

 

Graphics Processor Info:

 

 

The lack of info that LrC is reporting for the GPU causes me to inquire.

followup: Integrated Intel® UHD Graphics 630 no GPU

 

What make/model is your computer? followup: HP ENVY Desktop TE01

Perhaps a notebook, a tablet, or an All in One (low end)

Does it have a desecrate GPU or just the integrated Video Control?

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New Here ,
Aug 16, 2021 Aug 16, 2021

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make hp

model hp envyt301

processor i7

 

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New Here ,
Aug 16, 2021 Aug 16, 2021

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te01

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New Here ,
Aug 16, 2021 Aug 16, 2021

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ALso i should add ive been using lr for over a year now its this just has happened in the last few days

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New Here ,
Aug 16, 2021 Aug 16, 2021

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Error occurred 

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LEGEND ,
Aug 16, 2021 Aug 16, 2021

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What shows up if you click on View Report?

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LEGEND ,
Aug 16, 2021 Aug 16, 2021

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LEGEND ,
Aug 16, 2021 Aug 16, 2021

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so, for those community members that refuse to open attachments. the info (a photograph of the display) posted by the OP in an attachment reads:

Lightroom has encountered a problem and needs to close

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LEGEND ,
Aug 16, 2021 Aug 16, 2021

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In your System Info, you did not include the part about plugins, can you post a new copy, including the plugin section.

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LEGEND ,
Aug 16, 2021 Aug 16, 2021

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Reference 1 is a very basic troubleshooting document from Adobe. Probably first place to start.

 

One often mentioned step is to restore the preferences, this is in reality, deleting the preference file. LrC will create a new one when it is started. The instruction includes how to do so if LrC will not start. The preference file can get corrupted, leading yo buggy behavior. The bad preference file will survive updates, upgrades, un-installs, re-installs. Settings in preferences will get reset to defaults. That is not the reason to restore the preference file, just a nasty little bit that may annoy you, so be aware.

 

Another bit is plugins. Misbehaving plugins can ruin your day. Some are known as POS, Logitech Options comes to mind. That is why your plugin info was requested.

 

Also, the catalog, create a new catalog, see if the new catalog behaves. 

 

 

 

(ref 1) : https://helpx.adobe.com/in/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html

 

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