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HELP!!!!Ok Lightroom keeps closing out after a few seconds

New Here ,
Oct 06, 2021 Oct 06, 2021

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Everytime I open it, program loads then a few seconds after it closes out. Asking me to send an error report.
I copied the error report, hoping I can get some assistance please.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="10.4" build="[202108071231-af9219b9]" source="Windows-Client" crashType="n/a">
<time year="2021" month="10" day="6" hour="22" minute="23" second="53" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="e44a4da2-f6b4-4c4f-b08c-4adaf9f04d63"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19043" applicationlanguage="en-us" userlanguage="en-BS" oslanguage="en-US" ram="65478" machine="AMD Ryzen 7 3700X 8-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="16" cpuType="8664" cpuFreq="3593 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1660" description="NVIDIA GeForce GTX 1660" driverDate="20210913000000.000000-000" driverVersion="30.0.14.7212" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2184&#38;SUBSYS_3FC81458&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF7D828FE8">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF7D828FE8" symbolname="FxPluginMain"/>
<stackStatement index="1" address="0x00007FFF7D82E870" symbolname="FxPluginMain"/>
<stackStatement index="2" address="0x00007FFF7D82EB49" symbolname="FxPluginMain"/>
<stackStatement index="3" address="0x00007FFF7D83C04B" symbolname="FxPluginMain"/>
<stackStatement index="4" address="0x00007FFF7D834605" symbolname="FxPluginMain"/>
<stackStatement index="5" address="0x000000003E06E361" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="6" address="0x000000003E06FA87" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="7" address="0x00007FFF9B177034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFF9D102651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000955136F7AFC5"/>
<register name="RBX" value="0x000000019D360E74"/>
<register name="RCX" value="0x002E002E002E002E"/>
<register name="RDX" value="0x00000000558FD540"/>
<register name="RSI" value="0x000000019D360E50"/>
<register name="RDI" value="0x000000019D360E74"/>
<register name="RSP" value="0x00000000558FD500"/>
<register name="RBP" value="0x00000000558FD559"/>
<register name="RIP" value="0x00007FFF7D828FE8"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
392b0f7e-e44d-4d52-a4a1-6dad85d190c4
</sessionId>
</crashreport>

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Adobe Community Professional ,
Oct 07, 2021 Oct 07, 2021

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

You should also check you graphic device driver. Is the driver up-to-date? If no install the actual driver oherwise try to install an older one. Sometime the latest driver are buggy.

  

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LEGEND ,
Oct 07, 2021 Oct 07, 2021

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<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF7D828FE8">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF7D828FE8" symbolname="FxPluginMain"/>

 

 

 

 

What third party plugins do you have? Wonderinf if FxPluginMain points to a plug-in, or maybe it is a handle.

 

use Windows File Explorer. Might be in

C:\Userrs\userid\AppData\Roaming\Adobe\Lightroom\Modules

 

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LEGEND ,
Oct 07, 2021 Oct 07, 2021

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Do you have an Android device connected to the computer when LrC crashes?

 

I say this because of the following link (aditionalpossibilites in the link)

https://feedback-readonly.photoshop.com/conversations/lightroom-classic/lightroom-classic-determinis...

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LEGEND ,
Oct 07, 2021 Oct 07, 2021

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To build on Axel's reply:

 

The crash log indicates a crash in the graphics driver:

<stackStatement index="5" address="0x000000003E06E361" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="6" address="0x000000003E06FA87" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="7" address="0x00007FFF9B177034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFF9D102651" symbolname="RtlUserThreadStart"/>

 

It also indicates you have the most recent Nvidia driver for your graphics chipset. If Axel's steps don't help, try doing a clean reinstall of the most recent Nvidia driver following the steps described here:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-2 

 

Make sure you select the Studio Driver, not the Game Ready Driver.

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New Here ,
Oct 07, 2021 Oct 07, 2021

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So i did a windows update and and full reboot. Lightroom started to work normally

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