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Hi! I cant import photos to edit?

New Here ,
Nov 02, 2021 Nov 02, 2021

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I am on a Windows Surface Pro and I always receive this error. Have tried rebooting, uploading less, uploading one, different album, different photos. It says 'some photos were not added', but no files are usually uploaded. Once out of many attempts it worked that 8 of 88 photos uploaded, a mix of CR2 & JPG and cant figure out whats going on.

 

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Adobe Employee ,
Nov 02, 2021 Nov 02, 2021

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Please go to Help>System Info… and get us the exact installed version number of your software. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Nov 03, 2021 Nov 03, 2021

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Lightroom version: 5.0 WAS x64 [ 20211012-0002-a1240ed ] (Oct 12 2021)
NGL Version: 1.27.0.12
WF Version: 4.0 8176236
VF Version: 0.1.36.2
HIL Version: 40400
Operating system: Windows 10
OS Version: Windows 10 Home (2004)
Application architecture: x64
System architecture: x64
Computer model: Microsoft Corporation Surface Pro 7 / Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz
Logical processor count: 8
Processor speed: 1.4 GHz
Built-in memory: 7778.1 MB
Real memory available to Lightroom: 7778.1 MB
Real memory used by Lightroom: 2387.2 MB (30.6%)
Virtual memory used by Lightroom: 5410.7 MB
Memory cache size: 1166.2 MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2139MB / 3889MB (55%)
Camera Raw real memory: -11990MB / 7778MB (-154%)
System DPI setting: 192 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 2736x1824
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info: DirectX: Intel(R) Iris(R) Plus Graphics (27.20.100.9621)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\WindowsApps\**scam email address**Incorporated.AdobeLightroom_5.0.15615.0_x64__ynb6jyjzte8ga
Settings Folder: C:\Users\Claire Ahearn\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Claire Ahearn\AppData\Local\Adobe\Lightroom CC\Data

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LEGEND ,
Nov 02, 2021 Nov 02, 2021

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Noticing the screen behind the popup, is that Lightroom Ecosystem (Cloud based) a.k. Lightroom Desktop?

Does not look like Lightroom Classic

 

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New Here ,
Nov 03, 2021 Nov 03, 2021

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It is the desktop lightroom but I'm unsure of how to tell what its called when all it shows is 'Adobe Lightroom'?

 

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LEGEND ,
Nov 03, 2021 Nov 03, 2021

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Application Folder: C:\Program Files\WindowsApps\**scam email address**Incorporated.AdobeLightroom_5.0.15615.0_x64__ynb6jyjzte8ga

What the heck is up with that?

 

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