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How to contact customer care?

New Here ,
Nov 13, 2022 Nov 13, 2022

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Hello. When I was about to buy the plan there was support and live chat. Now there is ABSOLUTELY no way to contact them! All the links people sent here take me to support with instructions, there is no way to contact customer care. I feel like I'm burning, I don't want to pay the cancellation fee! It was yearly, not forever.

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LEGEND ,
Nov 13, 2022 Nov 13, 2022

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You can cancel your plan yourself at account.adobe.com, click on "Manage Plan"

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

And a subscription contract (for 12months) can incur a fee penalty-

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

To contact support by a Chat-

Be signed in to this forum, Use a browser that allows popups and cookies and contact adobe support by clicking here,

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

In the chat field (lower right of screen), type AGENT, be patient, it can take quite a while to reach a human.

 

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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LEGEND ,
Nov 13, 2022 Nov 13, 2022

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Looks like that last link fails.

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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Yup! Correction try-

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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