How to get Lightroom 6 stand alone license reset

New Here ,
Jun 19, 2021 Jun 19, 2021

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I have bought a new desktop computer. I have a licensed Lightroom 6 standalone copy on my old desktop and one on a laptop. I installed Lightroom 6 on my new desktop and when trying to license it, it said the serial number is correct, but it is in use by too many computers. I researched how to deactivate the old desktop and found that I should use the sign out option in the help menu. I signed out and Lightroom is no longer licensed on the old desktop. I tried to license Lightroom on the new computer, but still got the same message. I now have only one working copy on my laptop. I tried chatting with support, but they could not help and directed me here.  

 

Is it possible to reset the licenses somehow to make it possible to get rid of the block, which is preventing me from using the software I bought? I don't want to have a cloud subsription. I am perfectly happy with my stand alone version. 

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Problem or error, Windows

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correct answers 1 Correct answer

LEGEND , Jun 19, 2021 Jun 19, 2021
Go to https://helpx.adobe.com/contact/what-contact-options.html click on the chat icon at the bottom right, tell them you need to de-activate some LR 6 installations.

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LEGEND ,
Jun 19, 2021 Jun 19, 2021

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Go to https://helpx.adobe.com/contact/what-contact-options.html click on the chat icon at the bottom right, tell them you need to de-activate some LR 6 installations.

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New Here ,
Jun 19, 2021 Jun 19, 2021

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I contacted chat support a second time and this time I got someone who understood my issue and reset my activations. It works fine now.

 

Thank you for youor help!

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