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P: Lightroom Mobile: Huawei P40 Pro: RAWs have Tint +150 after Lightroom import

Community Beginner ,
Nov 13, 2020 Nov 13, 2020

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Hi together,

 

I have switched from a Huawei P30 to a Huawei P40 Pro.

Problem: When importing the phones RAW files into Lightroom mobile, the images have a tint (Tönung) of +150.

If I set this manually to 0 the whole image gets green...

Same behaviour if I import the phones RAWs on my desktop with Lightroom Classic.

 

Is there any solution for this issue? My Lightroom mobile version: 6.0

 

Regarding this page: https://helpx.adobe.com/de/camera-raw/kb/supported-lenses.html the P40 Pro cameras are supported.

But for me it doesn't work so far.

 

Best,

Niko

Screenshot_20201113_141053_com-148af6d2-41ac-4667-9b66-5756ba1ef333-174656802.jpgScreenshot_20201113_141053_com-148af6d2-41ac-4667-9b66-5756ba1ef333-174656802.jpg
 
 
Screenshot_20201113_142747_com-e4f99ef2-629e-41e6-a065-11ea008413b6-1481689101.jpgScreenshot_20201113_142747_com-e4f99ef2-629e-41e6-a065-11ea008413b6-1481689101.jpg
 
Screenshot_20201113_143839_com-abf7f4da-2aba-4496-b521-2930ddea6bcf-1454140560.jpgScreenshot_20201113_143839_com-abf7f4da-2aba-4496-b521-2930ddea6bcf-1454140560.jpg
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correct answers 1 Correct answer

Adobe Employee , Apr 11, 2022 Apr 11, 2022

Transferring status from old forum.

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New Here ,
Aug 04, 2020 Aug 04, 2020

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Hi there,

 

I've got a new Huawei P40 Pro but I'm having trouble with editing the raw DNG files. When I import them the tint is automatically set to +150, and the image still has a green tint, so I can't edit them to be true to colour as I can't make them any pinker.

 

I've tried to use the shadow tint slider under calibration which makes it a bit better but I'm still finding it impossible to get it true to colour.

 

Huawei support haven't been helpful, they said it might be to do with the fact they use a RYYB lens which Lightroom isn't set up to support, but were unable to provide any actual solutions. Has anyone come across this before or have any ideas on how I could fix it to make these photos editable?

 

Thank you in advance!

 

Two images attached to show green tint even at max +150 tint towards pink

 

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LEGEND ,
Aug 06, 2020 Aug 06, 2020

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I downloaded a sample P40 Pro raw and also observed that Tint was +150.  (The sample I downloaded didn't have an overall green cast, though.)

 

DNG files are supposed to be self-contained so that LR or other apps can interpret them without the need for individual camera profiles, as is required for the proprietary raw formats used by most manufacturers. Huawei support's claim that the problem has its roots in the camera's RYYB sensor  sounds plausible, but you can't put much stock these days in what technical support for any large company tells you.

 

 

I suggest you post a bug report in the official Adobe feedback forum, where Adobe wants all bug reports and feature suggestions: 
https://www.lightroomqueen.com/send-bug-report-feature-request-adobe/

Be sure to include the first ten lines of the menu command Help > System Info.  Provide all the details, rather than linking back to this thread -- experience shows that Adobe developers tend not to follow the links. (Safari users, uncheck the option Safari > Preferences > Privacy > Prevent Cross-Site Tracking or use Chrome or Firefox.)

 

[Use the blue reply button under the first post to ensure replies sort properly.]

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Community Beginner ,
Nov 13, 2020 Nov 13, 2020

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No other P40 Pro Devices here with this behaviour?

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LEGEND ,
Nov 15, 2020 Nov 15, 2020

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Hi Niko,

I have the same problem with Adobe Photoshop Elements 2021.

The tint (Tönung) is at +150, at it still locks green.

Kind regards Andreas

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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Is there a slight touch of a change that Adobe delivers a fix here?

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Adobe Employee ,
Nov 17, 2020 Nov 17, 2020

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Do you have a file you can share with us that exhibits the issue?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 17, 2020 Nov 17, 2020

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Hi @Rikk ,

of course. Here you can find two of the RAW from my P40 Pro. 

https://we.tl/t-nqSgyVosf5

Best,

Niko

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Adobe Employee ,
Nov 17, 2020 Nov 17, 2020

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Thanks. I received them and could reproduce on my end. I have logged a bug with the Camera Raw team. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 17, 2020 Nov 17, 2020

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Hi @Rikk ,

thank you! That sounds great. Is there a possibility for me to track this bug?

Best,

Niko

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Adobe Employee ,
Nov 17, 2020 Nov 17, 2020

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We will update this thread when there is news. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Nov 18, 2020 Nov 18, 2020

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Hi there have just seen this and it does the same on my Huawei P40 pro but also on my Oppo Find X2 pro but the tint is in the opposite direction so its minus 143 any white balance adjustments turns the image purple

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Community Beginner ,
Nov 20, 2020 Nov 20, 2020

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Hi @Rikk ,

i currently also have a Huawei P40 (not Pro!) here. It has the same behaviour. After importing the RAW files into Lightroom Classic the tint is at a value between + 130 and +150.

If you like, I can also provide RAW files for this device.

Best,

Niko

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Explorer ,
Dec 26, 2020 Dec 26, 2020

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I had the same problem on my P30 Pro until Adobe finally supported it officially (thanks!). Now I have a P40 (not Pro) I have the same problem. Would love a solution as the P40 sensor is pretty amazing and the lens is quite sharp.

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Explorer ,
Dec 26, 2020 Dec 26, 2020

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Here's a DNG (zipped) from the Huawei P40 main camera (50mp) in case a sample from that is useful: https://www.dropbox.com/s/j64glqtbgi6h8mr/IMG_20201224_163633.zip?dl=0

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LEGEND ,
Mar 20, 2021 Mar 20, 2021

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Are there any news, to whether and when the Huawei P40 Pro will be supported?

Until then, I'll be forced to us another software for the DNG-Files of my Smartphone.

Thanks

Andreas

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LEGEND ,
Apr 10, 2021 Apr 10, 2021

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Raw files from Oppo X2 Lite 5g in Lightroom mobile have extreme tint set at -150 as default for a neutral (ish!) colour cast. Great app, but its virtually unusable with this bug on this phone - would be great if this could be sorted. There is also no lens correction profile for this phone, although this is less of a problem than the tint issue. Thanks. 

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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Moving from Photoshop Mobile to Lightroom Mobile:

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
May 19, 2021 May 19, 2021

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Is there any progress? My god, this bug is half a year old..

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Community Beginner ,
Jun 24, 2021 Jun 24, 2021

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One year and this is still not resolved...

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LEGEND ,
Jun 24, 2021 Jun 24, 2021

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Any news Adobe? ETA for example? It's nearly a year!

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LEGEND ,
Jun 24, 2021 Jun 24, 2021

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This issue has been reported at the below link and acknowledged by Adobe that a fix is 'In Progress.' That was 7 months ago.

 

https://feedback.photoshop.com/conversations/lightroom-mobile/lightroom-mobile-huawei-p40-pro-raws-h...

 

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New Here ,
Oct 31, 2021 Oct 31, 2021

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Is there any progress? This bug is a year old..

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New Here ,
Dec 05, 2021 Dec 05, 2021

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Sometimes I have the same problem with P40 Pro in ACR.
Adobe please help!
This problem is not fixed.

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Community Beginner ,
Apr 10, 2022 Apr 10, 2022

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Wow, blazingly fast... We are waiting 1 year and half now, 20months! Still not resolved.

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Community Beginner ,
Apr 10, 2022 Apr 10, 2022

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A year and a half now... Crazy.

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