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I CAN´T IMPORT PHOTOS TO LIGHTROOM

New Here ,
Jun 28, 2021 Jun 28, 2021

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I don´t know what happened. One day the workflow is workinf just fine, on the next day lightroom just won´t import photos from external divices, like my camera or external hardrive.

It only imports from the desktop, but this is not an option for me due to the large volume of photographs I need to work with.

I have already updated to the lastest version, restared the computer, and nothing.

What should I do?

Please, any sugestions?!!!!

Thanks,

Mariana

 

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Import and export, Mac, Problem or error

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LEGEND ,
Jun 28, 2021 Jun 28, 2021

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Please provide the following basic information:

 

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New Here ,
Jun 28, 2021 Jun 28, 2021

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Lightroom Classic 10.3

Mac mini 2018

Mac os Catalina 10.15.6

 

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LEGEND ,
Jun 28, 2021 Jun 28, 2021

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Specific requests were to see a screen capture of the problem, and also your computer hardware, and also full text of any error message (if there was one). Please provide this information.

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New Here ,
Jun 28, 2021 Jun 28, 2021

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No error message. The processe of importing photos seams to be going well,

import photos

window opens

select device - camera

select destination folder - external harddrive

select pictures

clique in IMPORT

the window closes and the photos should upload into lightroom, but they don´t.

the message of uploading keeps showing. I left for 20 min and not eone photo uploaded. 

Then I cancel importation. no error message.

 

Hardware info: 

3,2 GHz Intel Core i7 6-Core

32 gb

Intel UHD Graphics 630 1536 MB

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LEGEND ,
Jun 28, 2021 Jun 28, 2021

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Do small versions of the photos appear in the Import dialog box? Are they greyed out? Can you show us what you do see before you click on IMPORT and after you click on IMPORT?

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New Here ,
Jun 28, 2021 Jun 28, 2021

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now when canceling the import a message is showed:

 

lightroom was unnable to import because the files´s paths have backtracking

 

there are the screen shots

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LEGEND ,
Jun 28, 2021 Jun 28, 2021

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Can you give us the FULL exact unedited unchanged folder name where these photos are stored, and one of the exact unedited unchanged file names?

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New Here ,
Jun 29, 2021 Jun 29, 2021

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I'm having very similar issues, but my lightroom program just keeps crashing

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LEGEND ,
Jun 30, 2021 Jun 30, 2021

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LATEST

So MACOS, Catalina or newer (in this case newer). Issue with external media.

see:

https://nektony.com/duplicate-finder-free/folders-permission

 

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